Crome Extension Logging Out when Computer Locks

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Crome Extension Logging Out when Computer Locks

Postby Xandrax » Wed Feb 12, 2020 1:43 pm

I am having an issue with the Chrome extension of LastPass logging my users out when they lock their computers. I am able to recreate this issue on multiple systems. We are on the latest version of 64 bit Chrome: 80.0.3987.100 and the latest version of the LastPass extension: 4.41.1. I don't have any kind of policy that I'm aware of that has this setting on it. I do have idle timeout policies but they are set to 6 hours. I have the extension installed on Firefox, Brave, IE, and Edge and all of those browsers are fine. Is anyone else experiencing this issue in Chrome?
Xandrax
 
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Re: Crome Extension Logging Out when Computer Locks

Postby RobTangen » Wed Feb 12, 2020 4:25 pm

My organization is having the same issue. I submitted a ticket with support and received the following response:

"Please accept our sincerest apologies for this issue. There is currently an ongoing report about this issue. We have yet to see any further resolution from the Development / technical team. But rest assured that they are doing their best to resolve this issue the soonest possible time. I will add your occurrence to the internal report, so our Development team will be alerted and to add severity to the ongoing issue."

No ETA at this time.

We are using the following software versions:
Chrome: 79.0.3945
LastPass: Version: 4.41.1\ Built: Mon Feb 10 2020 21:23:54 GMT+0100 (Central European Standard Time)\
Binary Component: true (Native Messaging version 4.31.0, built Jul 19 2019 16:24:10)

The only policies we have enabled regarding logoffs are below:
Account logoff on browser idle (extension)
Account logoff on shutdown/logoff.
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Re: Crome Extension Logging Out when Computer Locks

Postby jpenny84 » Wed Feb 12, 2020 4:53 pm

You can call support directly and ask them. That number is located in the support area (upper right) of your admin console.
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Re: Crome Extension Logging Out when Computer Locks

Postby RobTangen » Fri Feb 14, 2020 1:44 pm

Xandrax,

I called support and they escalated my case.

I just downloaded 4.41.2 from the Chrome Web Store and the issue appears to be resolved.

My current build:
Chrome:
Version 80.0.3987.106 (Official Build) (64-bit)

LastPass
Version: 4.41.2
Built: Thu Feb 13 2020 20:11:24 GMT+0100 (Central European Standard Time)
Binary Component: true (Native Messaging version 4.41.0, built Jan 28 2020 15:28:06)
RobTangen
 
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