Reset Password by Superadmin not available

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Reset Password by Superadmin not available

Postby powercloud » Thu Jan 16, 2020 9:17 am

I am superadmin from our LastPast Enterprise Account. The rule to reset users passwords as superadmin is set to my account and for some users, i have the ability to reset there master passwords.

Some of our users forgot there master password and exactly for those, i am not able to reset there master passwords. I used the option to reset there sessions already, but nothing changed. Is there another trick to force the reset of those users master password.

For a single user (with an empty vault), i tried to delete the account and re-add the mail again to re-create the account, but this user does not get an invite mail to activate his account.

NOTE: We are using lastpass.eu
powercloud
 
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