Reset Password by Superadmin not available

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Reset Password by Superadmin not available

Postby powercloud » Thu Jan 16, 2020 9:17 am

I am superadmin from our LastPast Enterprise Account. The rule to reset users passwords as superadmin is set to my account and for some users, i have the ability to reset there master passwords.

Some of our users forgot there master password and exactly for those, i am not able to reset there master passwords. I used the option to reset there sessions already, but nothing changed. Is there another trick to force the reset of those users master password.

For a single user (with an empty vault), i tried to delete the account and re-add the mail again to re-create the account, but this user does not get an invite mail to activate his account.

NOTE: We are using lastpass.eu
powercloud
 
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Re: Reset Password by Superadmin not available

Postby JSap » Wed Mar 04, 2020 9:24 pm

I too am having the same issue. It appears that I can only reset password for other super admin, but the option is not present for regular users.
JSap
 
Posts: 1
Joined: Wed Mar 04, 2020 9:21 pm

Re: Reset Password by Superadmin not available

Postby CaptainKarma » Thu Mar 05, 2020 3:23 pm

Same issue here. I am using the US version of lastpass.
CaptainKarma
 
Posts: 1
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Re: Reset Password by Superadmin not available

Postby denree » Fri Mar 06, 2020 11:42 am

Same here: According to everything I've read I should be able to reset a user's master password, but that option is not appearing.
denree
 
Posts: 1
Joined: Fri Mar 06, 2020 11:40 am

Re: Reset Password by Superadmin not available

Postby jpenny84 » Fri Mar 06, 2020 3:00 pm

The administrator can contact support directly via the phone number listed in the admin console if they wish.
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Re: Reset Password by Superadmin not available

Postby tvanhorn925 » Wed Apr 15, 2020 11:19 am

I am also having this problem. Has anyone gotten an answer on how to do this?
tvanhorn925
 
Posts: 1
Joined: Tue Apr 14, 2020 12:50 pm

Re: Reset Password by Superadmin not available

Postby laurentmoorman98 » Fri Apr 17, 2020 4:47 am

Same problem here. I hope we get a solution very soon.
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Posts: 1
Joined: Wed Apr 01, 2020 5:31 am


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