Need a human to help with a billing problem...

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Need a human to help with a billing problem...

Postby snow » Sun Jan 12, 2020 10:26 am

Hi, I used to love LastPass but now have a billing problem that requires human help and you’ve removed the ability to communicate with one — although I am a premium member. Sent an email but no reply. I need help renewing my membership. Can someone kindly contact me at sonniefron@yahoo.com? (I don’t want to post details here.) Thanks!
snow
 
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Joined: Sat Jan 23, 2016 3:24 pm

Re: Need a human to help with a billing problem...

Postby jonat » Sun Jan 12, 2020 8:42 pm

I don't think anyone reading this forum will be able to help you. Did you file a ticket? That at least gets some response.

They did make it extremely awkward and non-discoverable to do this. Start at https://support.logmeininc.com/lastpass Type some question, doesn't matter what. View an answer. At the bottom of the answer page is a "Contact Support" button (it's not a link). Click that.
jonat
 
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Joined: Thu Dec 09, 2010 8:42 pm


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