LastPass authenticator - DEVICE PAIRING FAILED [iphone]

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LastPass authenticator - DEVICE PAIRING FAILED [iphone]

Postby vasekp606 » Wed Jan 01, 2020 12:50 pm

Hi,

I wanted to use LastPass authenticator together with my LastPass. I've installed the authenticator on my iphone (the device is listed among my mobile devices under the account settings). Following the instructions when setting up the multifactor authentication, I tried to scan the generated barcode but it always failed on DEVICE PAIRING FAILED. An unexpected error has occured (com.logmein.lpa.errors / -1).

Any idea how to fix it?

thank you.

vaclav
vasekp606
 
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Re: LastPass authenticator - DEVICE PAIRING FAILED [iphone]

Postby tonofrio98 » Thu Jan 23, 2020 2:05 pm

I have the same issue for 20% of my users. Please advise.

Thanks,

Tony
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Re: LastPass authenticator - DEVICE PAIRING FAILED [iphone]

Postby BigLake47Irene » Wed Feb 12, 2020 11:45 am

I have this same problem and by it I am unable to use LastPass. My employer's license for me is being wasted.

LastPass Support - PLEASE reply to this problem!
BigLake47Irene
 
Posts: 2
Joined: Wed Feb 12, 2020 11:41 am

Re: LastPass authenticator - DEVICE PAIRING FAILED [iphone]

Postby BigLake47Irene » Wed Feb 12, 2020 11:46 am

I have this same problem and by it I am unable to use LastPass. My employer's license for me is being wasted.

LastPass Support - PLEASE reply to this problem!

Thanks in advance, Irene
BigLake47Irene
 
Posts: 2
Joined: Wed Feb 12, 2020 11:41 am

Re: LastPass authenticator - DEVICE PAIRING FAILED [iphone]

Postby ronilsy289 » Fri May 08, 2020 12:57 pm

I'm having the same issue with only some of my users. This is ridiculous, LastPass should spend more time fixing their systems instead of trying to upsell customers at every turn. Please fix.
ronilsy289
 
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Joined: Fri May 08, 2020 12:54 pm

Re: LastPass authenticator - DEVICE PAIRING FAILED [iphone]

Postby smk68 » Thu May 14, 2020 3:59 pm

Same issue here, unable to change to a new mobile phone. Any updates?
smk68
 
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Joined: Thu May 14, 2020 3:57 pm

Re: LastPass authenticator - DEVICE PAIRING FAILED [iphone]

Postby evalen457 » Wed Jul 29, 2020 2:18 pm

Any update here or fix, ive been having the same issues trying to sync the lastpass authenticator with my lastpass account.
evalen457
 
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Joined: Wed Jul 29, 2020 2:14 pm


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