SMS Authentication Code Not Sent

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SMS Authentication Code Not Sent

Postby Juggler77 » Wed Nov 06, 2019 1:51 am

I am using the Lastpass Authenticator to Send SMS passcodes to my mobile device but I am receiving nothing on my phone.. I am locked out of my account with no recourse..
Juggler77
 
Posts: 1
Joined: Wed Nov 06, 2019 1:46 am

Re: SMS Authentication Code Not Sent

Postby manticvii » Sun Nov 10, 2019 7:41 pm

Same thing! I've been a Last Pass user for over 4 years, across many devices and two phone updates. I've never had such difficulty with validating a new iPhone. Contacted Customer Service and they where worse than useless. They suggested I log into my account and see if my phone was validated. Except with two factor I could not use Authenticator on new phone and SMS WOULD NOT GO THROUGH!

My Solution: Thank goodness I had not wiped my old phone yet. As the Authenticator App worked on WiFi with no SIM in the phone. That gave me a verification code that passed two factor.


So frustrating LastPass can't send a SMS reliably, everything would have worked if this functioned. Worse of all they have no real customer service over the weekends when 85% of us have time for this stuff.
manticvii
 
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Joined: Sun Nov 10, 2019 3:19 pm


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