leslumb68 Wrote:In the last couple of days my ISP changed my IP address and your IP lookup system didn't recognise my location, UK.
My lastpass account was set to restrict access to only UK so the effect of this change was to lock me out with the message: 'You are not permitted to login from this location. Please go to https://lastpass.com/unlock'
However, the unlock process at that url sends a link to my backup email address but link fails because 'We are unable to identify your country based on your ip address'
To add to the frustration, you also stopped me logging into the forum so I couldn't get assistance there - why on earth would you do this?.
Furthermore requests for assistance via email, twitter and facebook all get ignored.
Is this how your process is supposed to work? It doesn't seem to have been very well thought out.
Users browsing this forum: No registered users and 20 guests