ERROR: No private key. Cannot decrypt Pending Shares.

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ERROR: No private key. Cannot decrypt Pending Shares.

Postby semanticway307 » Fri Jul 05, 2019 2:09 am

My client just sent 3 invitations to me to share her passwords. When I try to accept them, I get this message: "ERROR: No private key. Cannot decrypt Pending Shares."
Please help me to solve that.

Thanks
semanticway307
 
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Re: ERROR: No private key. Cannot decrypt Pending Shares.

Postby semanticway307 » Wed Jul 10, 2019 6:47 am

I need help for solve that issue.
semanticway307
 
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Re: ERROR: No private key. Cannot decrypt Pending Shares.

Postby darien399 » Wed Jul 10, 2019 11:36 am

Did you ever hear anything? We are Enterprise customers and are being plagued by this issue. I can wait another day and if I don't get an answer I'm moving on....
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Re: ERROR: No private key. Cannot decrypt Pending Shares.

Postby jpenny84 » Wed Jul 10, 2019 12:26 pm

darien399 Wrote:Did you ever hear anything? We are Enterprise customers and are being plagued by this issue. I can wait another day and if I don't get an answer I'm moving on....


As Enterprise customers, there should be a phone number to call in the support section of your admin console.
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Re: ERROR: No private key. Cannot decrypt Pending Shares.

Postby semanticway307 » Thu Jul 11, 2019 2:40 pm

jpenny84 Wrote:As Enterprise customers, there should be a phone number to call in the support section of your admin console.


I am not Enterprise customers. Can you help me for solve this issue?
semanticway307
 
Posts: 4
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Re: ERROR: No private key. Cannot decrypt Pending Shares.

Postby jpenny84 » Thu Jul 11, 2019 3:19 pm

semanticway307 Wrote:
jpenny84 Wrote:As Enterprise customers, there should be a phone number to call in the support section of your admin console.


I am not Enterprise customers. Can you help me for solve this issue?


I don't work for LastPass. The best I can do is provide a link to a knowledgebase article on the message:

https://support.logmeininc.com/lastpass ... e-lp010147
jpenny84
 
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Re: ERROR: No private key. Cannot decrypt Pending Shares.

Postby semanticway307 » Sat Jul 13, 2019 6:21 am

jpenny84 Wrote:I don't work for LastPass. The best I can do is provide a link to a knowledgebase article on the message:

https://support.logmeininc.com/lastpass ... e-lp010147



Thanks for your help, I see this instruction but not solve my issue with this instruction. If you have another way, please late me know.
semanticway307
 
Posts: 4
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Re: ERROR: No private key. Cannot decrypt Pending Shares.

Postby tammyh » Mon Jul 15, 2019 2:39 pm

I, too, am having the same problem. I have searched everywhere and tried everything in the suggested link here. Just wondering if anyone has found a resolve. I submitted a ticket but need to get to my client's request asap.
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Re: ERROR: No private key. Cannot decrypt Pending Shares.

Postby walkandtalk » Tue Jul 16, 2019 6:29 pm

I ran into the same issue and logged into my Vault in Incognito Mode in Google Chrome. It then didn't give me an error when I went to shared passwords and I saved it and then went back to my normal tab and the information was there. Hope this helps!
walkandtalk
 
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Re: ERROR: No private key. Cannot decrypt Pending Shares.

Postby walkandtalk » Tue Jul 16, 2019 6:30 pm

I ran into the same issue and logged into my Vault in Incognito Mode in Google Chrome. It then didn't give me an error when I went to shared passwords and I saved it and then went back to my normal tab and the information was there. Hope this helps!
walkandtalk
 
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