Shared Folder and Passwords are gone

Customer forum for LastPass Enterprise

Moderators: azitnay, admin, anatoly_LP, chantieLP, robyn, JoeSiegrist

Shared Folder and Passwords are gone

Postby dennis41 » Sat Jun 29, 2019 9:45 am

Because you deleted all of the old FAQ articles I can't get any info how to get my shared folder back and the passwords in it.

I'm admin of the shared folder and it is appearing in the "shared" options. But the folder and passwords are not there under passworts. My colleague, who is admin too, has the passwords and I'm admin too in his settings. In addition this only happens in the chrome extension.

Please how to resolve that problem?
dennis41
 
Posts: 1
Joined: Sat Jun 29, 2019 9:43 am

Re: Shared Folder and Passwords are gone

Postby almog427 » Tue Aug 13, 2019 7:09 pm

Hi,
Do you have any update from support service about the issue? I tried asking them but no answer yet.
almog427
 
Posts: 1
Joined: Tue Aug 13, 2019 7:02 pm

Re: Shared Folder and Passwords are gone

Postby Laurenna » Wed Aug 14, 2019 9:54 am

Hi,
Do you have any update from support service about the issue? I tried asking them but no answer yet.


Yea, I am waiting too...
Laurenna
 
Posts: 1
Joined: Wed Aug 14, 2019 9:51 am

Re: Shared Folder and Passwords are gone

Postby cthibault830 » Tue Aug 20, 2019 12:50 pm

Same for me. Really disappointing to not have response from the support on a critical issue like that.
cthibault830
 
Posts: 1
Joined: Tue Aug 20, 2019 12:49 pm

thank you

Postby heidiforbes67177 » Fri Jan 31, 2020 8:53 am

heidiforbes67177
 
Posts: 1
Joined: Tue Jan 21, 2020 9:37 am

Re: Shared Folder and Passwords are gone

Postby timtall » Sun Feb 16, 2020 8:04 pm

Only just purchased LP last week and having this same issue. Added like my 5th password to a shared folder and then under all items the shared folder is gone. Can still see it under Sharing Centre.
My users can still see the folder and passwords to, yet as admin I can't.
I deleted an old shared folder and recreated and out of nowhere the same issue occurred like 10 mins later.
timtall
 
Posts: 1
Joined: Sun Feb 16, 2020 8:02 pm

Re: Shared Folder and Passwords are gone

Postby CyBear08 » Wed Jun 03, 2020 12:59 pm

I'm having this exact same issue with every shared folder I create. It's insanely frustrating! I just spent several hours uploading sites from our old system only to have them disappear. Has anyone heard on how to resolve this issue? It's seriously making me debate if I want to continue using LastPass.
CyBear08
 
Posts: 1
Joined: Wed Jun 03, 2020 12:57 pm


Return to LastPass Enterprise

Who is online

Users browsing this forum: No registered users and 9 guests