Can't link personal account

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Can't link personal account

Postby dhein99 » Mon Jun 03, 2019 10:09 pm

Hi,

Our Company just rolled out Enterprise and I can't link my personal account. Each time I try, a pop-up asks my personal account user/password, I type, hit enter and nothing. No errors, the pop up just sits there. I've tried Chrome, Firefox, IE on Desktop, even Safari on iPad - all the same. Have done this dozens of times and I know my login details are correct. IT have enabled the linking feature and several others have successfully linked their personal accounts already - it's just not working for me.

Any ideas?

Cheers
dhein99
 
Posts: 1
Joined: Mon Jun 03, 2019 10:01 pm

Re: Can't link personal account

Postby anders439 » Tue Jun 04, 2019 5:33 am

I have the same problem. I think it's related to 2FA on the personal account.

Response message i got from the server.
<response><error message="Multifactor authentication required! Upgrade your browser extension so you can enter it." ...
This message is not displayed in the UI.
anders439
 
Posts: 1
Joined: Tue Jun 04, 2019 5:28 am


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