Webroot to LastPass all passwords gone!!!!!!!!

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Webroot to LastPass all passwords gone!!!!!!!!

Postby LastChance866 » Sun Apr 14, 2019 8:07 am

My passwords are gone. I am on day 4 with no passwords and there is not a phone number where you can contact anyone at LastPass. I logged a ticket and it has been "Pending" for 4 days now. Are they gone forever and they just won't tell me? How could I have been so stupid to put my blind faith in a company.
LastChance866
 
Posts: 6
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Day 7 still no passwords

Postby LastChance866 » Wed Apr 17, 2019 10:15 am

Webroot to LastPass all passwords gone!!!!!!!!, 7 days no response from customer support. Did you loose my passwords?
LastChance866
 
Posts: 6
Joined: Sun Apr 14, 2019 7:58 am

Is there anybody out there?

Postby LastChance866 » Wed Apr 17, 2019 10:19 am

I created a ticket on 4/10 that my passwords are missing and I am now on day 7 without my passwords and my ticket status is pending. I've been using WR/LastPass for around 10 years and I put my blind faith and trust in them and this is how I am repaid.
LastChance866
 
Posts: 6
Joined: Sun Apr 14, 2019 7:58 am

Re: Webroot to LastPass all passwords gone!!!!!!!!

Postby BrianLayman » Wed Apr 17, 2019 10:26 am

Here's their number as listed on their site. I found it through Google:
LastPass representatives are happy to address questions or comments, which can be directed to 1-800-830-6680 (Monday - Friday, 8am to 6pm MST),

Hope it helps!
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Re: Webroot to LastPass all passwords gone!!!!!!!!

Postby LastChance866 » Wed Apr 17, 2019 10:30 am

Doesn't work, you get a recording to visit help.lastpass.com to create a support ticket.
LastChance866
 
Posts: 6
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Re: Webroot to LastPass all passwords gone!!!!!!!!

Postby LastChance866 » Wed Apr 17, 2019 10:43 am

Day 7 still no passwords.
LastChance866
 
Posts: 6
Joined: Sun Apr 14, 2019 7:58 am

Re: Webroot to LastPass all passwords gone!!!!!!!!

Postby LastChance866 » Fri Apr 19, 2019 11:13 am

Day 8 finally have my passwords.Yikes! Glad it wasn't anything important.
LastChance866
 
Posts: 6
Joined: Sun Apr 14, 2019 7:58 am

Re: Webroot to LastPass all passwords gone!!!!!!!!

Postby BrianLayman » Tue Apr 23, 2019 10:46 am

LastChance866 Wrote:Doesn't work, you get a recording to visit help.lastpass.com to create a support ticket.


Ack, that sucks.. Thought I gave you a lead.
BrianLayman
 
Posts: 11
Joined: Tue Apr 02, 2019 2:02 pm

Re: Webroot to LastPass all passwords gone!!!!!!!!

Postby BrianLayman » Tue Apr 23, 2019 10:46 am

LastChance866 Wrote:Day 8 finally have my passwords.Yikes! Glad it wasn't anything important.

I'm actually surprised. I figured you were sunk..
BrianLayman
 
Posts: 11
Joined: Tue Apr 02, 2019 2:02 pm


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