I am super admin for a long time now, and have used the "master password reset" option a number of times.
But often the option does not work !
The manual says:
1, In the Admin Console, go to Users in the left menu.
2, Click on the email address of the user, then click the More icon ( ...) and select Super admin master password reset.
But the option is not visible in the list. Also when I first do "Destroy all sessions for selected user" the option will not appear.
However, when I click on the user name and then in the User-pop-up that appears click on the More icon (...) the option is visible there !
But when I click the option, I get the warning "Are you sure you want to ... " and after confirm the screen turns blank and is stuck.
What to do ?