User cant reset password

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User cant reset password

Postby jbrown359 » Mon Jul 09, 2018 11:04 am

I'm having issues with a user not being able to reset their password. Their normal password works to log them into the password reset page, but when they go to change it. They get the following error - We also tried forcing a password reset and they get the same thing. Any help would be appreciated.

"Your settings could not be updated. Please retry later. Error=2"
"Error: J :error sub error="
jbrown359
 
Posts: 1
Joined: Mon Jul 09, 2018 10:48 am

Re: User cant reset password

Postby NaveedLP » Tue Jul 10, 2018 6:21 am

This has been reported to LastPass developers and it is currently being investigated with top priority.
NaveedLP
 
Posts: 425
Joined: Mon Aug 25, 2014 9:04 am

Re: User cant reset password

Postby snir890 » Tue Jan 01, 2019 12:59 pm

Same here, eneteprise customer.
snir890
 
Posts: 4
Joined: Tue Jan 01, 2019 12:59 pm

Re: User cant reset password

Postby MichelleLP002 » Tue Jan 01, 2019 10:40 pm

snir890 Wrote:Same here, eneteprise customer.


It would be better to open a support ticket so that you can be assisted better. Support link https://lastpass.com/supportticket.php?lpnorefresh=1
MichelleLP002
 
Posts: 7
Joined: Tue Jan 01, 2019 8:37 pm

Re: User cant reset password

Postby j784 » Sun Feb 10, 2019 9:16 pm

Wow! It's 2019 and they still haven't fixed this problem!! It only impacts some people so they tell me it's not critical.
I did open up a ticket and the best they can tell me is no ETA.
Bye bye LastPass.
Truly unbelievable they don't consider this a critical bug. :(
j784
 
Posts: 1
Joined: Sun Feb 10, 2019 9:14 pm


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