Android app won't open, says offline vault not available

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Android app won't open, says offline vault not available

Postby Thenorm » Thu Jun 14, 2018 4:18 pm

Can't use mobile app. When I click on LastPass icon on my Android phone, and enter my email address and password in the login page of the LastPass mobile app, a pop-up message says... offline vault is not available, please log in online. (The login offline box is checked.)
So I log in online, and then try again to log into the mobile app, but I just get the same message.
Thenorm
 
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Joined: Thu Jun 14, 2018 3:49 pm

Re: Android app won't open, says offline vault not available

Postby jpenny84 » Thu Jun 14, 2018 5:07 pm

If you use multifactor authentication, check your settings and make that you didn't disallow offline access.
jpenny84
 
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Re: Android app won't open, says offline vault not available

Postby Thenorm » Thu Jun 14, 2018 7:26 pm

I don't think I use multifactor authentication.I have the free version. In the settings of my account, under multi-factor authentication tab, LastPass Authenticator is set to disabled.
Thenorm
 
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Re: Android app won't open, says offline vault not available

Postby Funkchair » Fri Jun 15, 2018 4:18 am

I'm getting the same. And I have a paid account. Ever since last Android update cannot log in. If not fixed will have to ask for a refund as paying for a broken service.
Funkchair
 
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Joined: Fri Jun 15, 2018 4:15 am

Re: Android app won't open, says offline vault not available

Postby Thenorm » Fri Jun 15, 2018 10:39 pm

Any other ideas please?? About how to get the LastPass android app to open on my tablet and phone when I try to log in? Instead of saying "offline vault is not available, please log in online".
As I said, the box on the login page for "make available offline" is checked, and I'm not using Multi- Factor Authentication. I am using Chrome browser, if that makes a difference.
LastPass works on my laptop using Chrome browser, but I need to get the android app working on my phone and tablet or it isn't going to be much use to me.
Sure would like some help with this! Anybody else having this problem?
Thenorm
 
Posts: 3
Joined: Thu Jun 14, 2018 3:49 pm

Re: Android app won't open, says offline vault not available

Postby magicspeller » Sat Jul 14, 2018 2:56 pm

Same here! Another (long-time) paid user. This makes LastPass nearly unusable. I don't have 10 or 15 minutes to log in to every site (having to log in online, search for the site, copy or write down my username, go back to the site and paste or type it in, then do the same with the password, HAVING TO TYPE IN THE RECOMMENDED LONG AND COMPLEX PASSWORD).

Some help, please!

(Okay, thanks to this thread, I discovered that if I uncheck "log in offline", It works better. But still....)
magicspeller
 
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Re: Android app won't open, says offline vault not available

Postby ICantThinkOfAUsername » Mon Jul 16, 2018 9:18 pm

I was having this problem, too.

I managed to fix it by uninstalling the lastpass app and then reinstalling it. It's a pain, but it fixed it.
ICantThinkOfAUsername
 
Posts: 1
Joined: Mon Jul 16, 2018 9:15 pm

Re: Android app won't open, says offline vault not available

Postby rjm » Thu Aug 09, 2018 4:19 am

@ICantThinkOfAUsername

Thanks. This problem started happening for me about two weeks ago. Uninstalling and reinstalling fixed it.
rjm
 
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