LastPass Logs out EVERY time I close Firefox

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LastPass Logs out EVERY time I close Firefox

Postby GreenTea13 » Wed Oct 04, 2017 2:37 pm

First of all, the option "Automatically Log out when all browsers are closed and Firefox has been closed" is NOT selected. I also keep hitting SAVE password and it NEVER saves the password, so I have to type in my LastPass password EVERY time I relaunch Firefox. This is REALLY annoying and before I reinstalled LastPass on my new computer I never had this problem. How do I fix this?
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Re: LastPass Logs out EVERY time I close Firefox

Postby GreenTea13 » Thu Oct 05, 2017 2:27 pm

Anyone? Any help would be appreciated. I've tried looking for other post but I have yet to find a solution. If this has been answered and I'm just not finding the thread or page telling me how to fix it can someone please link it to me? I swear, I am looking and I can't find any info for some reason.
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Re: LastPass Logs out EVERY time I close Firefox

Postby designs705 » Fri Oct 06, 2017 9:03 am

I've been having this same issue with Chrome Browser. What solved it for me was to add 'LastPass.com' to the allowed cookies list in the browser settings. You might have to Google instructions on how to do this, I don't use Firefox.

I also discovered that using the Chrome Browser Extension 'Vanilla Cookie Manager' can have an effect on logout issues. Adding LastPass.com to the allowed cookies list in that extension and also the browser allowed list mentioned above solved it for me.
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Re: LastPass Logs out EVERY time I close Firefox

Postby Afevis » Sun Oct 08, 2017 12:57 am

I had this bug too. Ended up having to reinstall firefox completely to resolve it.
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Re: LastPass Logs out EVERY time I close Firefox

Postby designs705 » Sun Oct 08, 2017 6:46 am

I don't believe it's a bug in the true sense of the word, it's more an incorrect setting within your browser, i.e. LastPass Cookies are being deleted when you close your browser session. As I mentioned previously adding LastPass.com to the Chrome browser allowed Cookies list solved the problem nicely for me and I suspect the same applies to users of Firefox. I forgot that i had Firefox installed as well and so I've just looked at the preferences and under 'Privacy' it looks like you would need to set Firefox to 'Remember History', this should prevent Firefox from deleting the LastPass Cookies thus preventing LastPass from logging you out on exit. As an alternative under the 'Privacy' tab in preferences set Firefox to 'Use Custom Settings for History' then add LastPass as an allowed Cookie.
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Re: LastPass Logs out EVERY time I close Firefox

Postby GreenTea13 » Sun Oct 08, 2017 1:08 pm

I tried adding lastpass.com to the exceptions and like I thought it didn't do anything. Firefox dosen't delete any of my cookies when I exit, so I don't see why it would have deleted only lastpass.com. So it's not a cookie issues.
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Re: LastPass Logs out EVERY time I close Firefox

Postby designs705 » Mon Oct 09, 2017 3:07 am

It was worth a shot.., still at least you've ruled that out. Have you also tried disabling all plug-ins/extensions? LastPass recommend doing this in order to ascertain which if any is causing the problem. First login to LastPass then disable all other plug-ins/extensions and see if the problem persists. Then re-enable them one by one and see if you can track it down to one incompatible plug-in/extension.
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Re: LastPass Logs out EVERY time I close Firefox

Postby GreenTea13 » Fri Oct 27, 2017 10:53 am

No, I haven't tried "disable all other plug-ins/extensions" and I don't see why plugins that I've had installed along side lastpass forever would suddenly have an issues with lastpass out of the blue.
I tried uninstalling and reinstalling with a link they sent me via my help ticket and it did nothing, lastpass still logs me out when I close firefox. After that I havn't heard back from support, so I guess they are ignoring me now.
Does anyone that works for lastpass actually read these forums? I'm guessing not, but just in case can you guys shed some light on this? Please?
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Re: LastPass Logs out EVERY time I close Firefox

Postby designs705 » Fri Oct 27, 2017 2:36 pm

It's quite possible that your issue is still related to a conflicting extension within your browser, whilst LastPass may have functioned correctly in the past it doesn't mean to say that an extension update hasn't suddenly caused this issue.

It's your choice, test it out with all other extensions disabled as recommended by LastPass or don't bother, of course not bothering you will never know the real issue. :)
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Re: LastPass Logs out EVERY time I close Firefox

Postby GreenTea13 » Fri Oct 27, 2017 3:07 pm

I'm just annoyed because every time I have issues with firefox the first thing people tell me to do is "try disabling all the plugin and add-on" even though that have NEVER worked for me for any problem I have ever had with firefox. I know, it's a base diagnostic thing to ask, but when I'm trying to find answers else where that's all I find and I have yet to find a solution anywhere.

Also, I tried to disable ALL of my add-ons and plugin and just like I thought, no, it doesn't help in the least bit. I still get logged out when I restart FireFox.

Also contacting support isn't helping at all. All they did was tell me to clear my cookies and link me to an install link for their beta, which of course still logs me out. Even though I had stated in my e-mail that I had already done those steps (I sent in a help ticket once before) they still just sent me a copy/past response to my help ticket telling me to do the thing I've done multiple times.

Again, is anyone working for LastPass actually reading this? Or is it just purely user base responses? I appreciated the help and effort from just regular people trying to help out, but some insight from someone who actually works at LastPass would be REALLY great.
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