REFUND MY MONEY

What do you love about LastPass? What do you hate about it? Tell us why you like it, why you don't, and why.

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REFUND MY MONEY

Postby mapetty247 » Mon Aug 19, 2019 3:49 pm

I cancelled my account before the renewal date and received a confirmation email. Then you renewed my account anyway. The ticket system was only supposed to be out on 08/17, and now it is 08/19, and it's still out. Your chat bot can't answer any questions other than how to create an account. And I can't find a phone number to call.

REFUND MY MONEY. I am now on a very limited income and can not afford it. That was the whole reason I cancelled, and you took the money anyway. I'm not a happy person.
mapetty247
 
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Re: REFUND MY MONEY

Postby jpenny84 » Mon Aug 19, 2019 4:16 pm

I don't work for LastPass. Are you using the correct ticket system? A new one was implemented several weeks ago.

https://support.logmeininc.com/lastpass ... s-lp010121
jpenny84
 
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