I don't know why, but all software companies get more arrogant the bigger they get. Roku has gotten so large that it doesn't care to fix its main bug: that remote controls on certain Roku devices stop working and have to be paired with the Roku again and again. LastPass has always refused to fix certain bugs, year after year, even before they were bought by LogMeIn. Microsoft refuses to fix certain bugs. Instead, the user is told, in effect, "try turning your computer off and on again."
Web searching reveals common bugs that have hundreds of posts each in "expert" support forums. The same answers are given again and again, rehashing known easy fixes. Yet the responses from people indicate that these easy fixes do not work. The recommendations sometimes get extreme: reinstalling the operating system is a favorite. Yet the responses say that reinstalling loses valuable data, or even makes the computer unresponsive and useless. Such arrogance.
The truth is that computer systems have become so needlessly complex that problems can occur that are almost impossible to debug. When I see my computer doing something strange, I just have to shrug, knowing that there is no way to find out what the computer is actually doing. If the computer does many disk operations, and you run a special program to show the operations, typically nothing is found because Windows categorizes its operations under the term "system", where they are hidden. (I am a retired software engineer with 40 years of experience: I know that software can be produced reliably, by setting good design and good debugging as top priorities.)
And similar malignant complexity is found in LastPass, Roku, Google Search, Adobe, Facebook, and all the other major apps from big companies that only care about making ever more money, not in listening to and truly helping the customer.