The benefit of Premium for me was the support - I don't mind if LastPass sets stringent security policies which are capable of handling VPNs. In light of Equifax and Marriott I encourage it. Such policies require skilled support people that can resist human engineering. Not easy to find.
I just checked the trouble ticket again to check for progress. They have managed to change the email on the support ticket to this one and set the Premium status to Inactive. The ticket appears to be, effectively, inoperative. LastPass support is obviously a bit frazzled.. possibly a manager has hit them on the head with a photocopier. Someone should call to make sure they are ok and the photocopier still works
I've had LastPass Premium for quite a while.. probably over five years. I don't mind paying for peace of mind. This isn't that. Shoving support tickets into bins then filing them under infinity may suit some metric model but nobody is going to pay for that long term. Well.. maybe somebody.