Internal error while writing... couldn't move file

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Internal error while writing... couldn't move file

Postby ncdave4life » Thu Mar 09, 2017 5:36 pm

After XMarks reverted my bookmarks / favorites to an old version yet again (ref: viewtopic.php?f=45&t=241395 ) exited the IE xmarks app, and manually rearranged my bookmarks in the Chrome bookmarks manager, and then synchronized xmarks with the web copy in Chrome. Then I restarted the IE xmarks app, went to Advanced, and told it to download and overwrite.

It reported a "synchronization error."

It gave no clue what had caused it.

I tried again, and the same thing happened.

So I viewed the log, and near the end I found this:

Thu Mar 09 16:13:14 2017: Internal error while writing to your Favorites: XmarksException [source: windows, id: 5]: couldn't move file


Well, that gives me a clue! It's probably some sort of Windows permissions issue.

But do you see what's missing from that log entry? The file path/name is missing! Which file couldn't be moved? How can we fix it without knowing what file it is?

Could you please update xmarks to report the actual file (path+name) which can't be moved -- at least first in the log, but then preferably also in the "Synchronization error" message.
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Re: Internal error while writing... couldn't move file

Postby ncdave4life » Fri Jun 16, 2017 12:18 pm

Does anyone at LastPass ever read these comments?
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Re: Internal error while writing... couldn't move file

Postby jpenny84 » Fri Jun 16, 2017 1:13 pm

ncdave4life Wrote:Does anyone at LastPass ever read these comments?


Yes, but this is primarily a user to user support forum, not a ticketing system.

viewtopic.php?f=12&t=38329
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