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How can I get support? No-one replies to sales@lastpass.com?

PostPosted: Thu Sep 05, 2019 7:17 pm
by mc1970
Hi LastPass Team

8 days ago I sent an email to sales@lastpass.com with the subject "Need to reduce our LastPass Enterprises account from 9 to 2 users".

Here's a PDF copy of the email:
https://drive.google.com/open?id=1B64sa ... giPtxR1NsJ

I have had no reply.

I am unable to renew my LastPass Enterprise because the interface is only allowing me the option to renew for 9 users when I only want to renew for 2 users.

I look forward to your assistance.

Thanks
Michael Carter

Re: How can I get support? No-one replies to sales@lastpass.

PostPosted: Thu Sep 05, 2019 8:13 pm
by jpenny84
You can contact enterprise support directly through the telephone number in the support section of your admin console. Additionally, they have a support ticket system.

https://support.logmeininc.com/lastpass ... s-lp010121