Page 1 of 1

Shared Folder and Passwords are gone

PostPosted: Sat Jun 29, 2019 9:45 am
by dennis41
Because you deleted all of the old FAQ articles I can't get any info how to get my shared folder back and the passwords in it.

I'm admin of the shared folder and it is appearing in the "shared" options. But the folder and passwords are not there under passworts. My colleague, who is admin too, has the passwords and I'm admin too in his settings. In addition this only happens in the chrome extension.

Please how to resolve that problem?

Re: Shared Folder and Passwords are gone

PostPosted: Tue Aug 13, 2019 7:09 pm
by almog427
Hi,
Do you have any update from support service about the issue? I tried asking them but no answer yet.

Re: Shared Folder and Passwords are gone

PostPosted: Wed Aug 14, 2019 9:54 am
by Laurenna
Hi,
Do you have any update from support service about the issue? I tried asking them but no answer yet.


Yea, I am waiting too...

Re: Shared Folder and Passwords are gone

PostPosted: Tue Aug 20, 2019 12:50 pm
by cthibault830
Same for me. Really disappointing to not have response from the support on a critical issue like that.

thank you

PostPosted: Fri Jan 31, 2020 8:53 am
by heidiforbes67177

Re: Shared Folder and Passwords are gone

PostPosted: Sun Feb 16, 2020 8:04 pm
by timtall
Only just purchased LP last week and having this same issue. Added like my 5th password to a shared folder and then under all items the shared folder is gone. Can still see it under Sharing Centre.
My users can still see the folder and passwords to, yet as admin I can't.
I deleted an old shared folder and recreated and out of nowhere the same issue occurred like 10 mins later.

Re: Shared Folder and Passwords are gone

PostPosted: Wed Jun 03, 2020 12:59 pm
by CyBear08
I'm having this exact same issue with every shared folder I create. It's insanely frustrating! I just spent several hours uploading sites from our old system only to have them disappear. Has anyone heard on how to resolve this issue? It's seriously making me debate if I want to continue using LastPass.