Lastpass Chrome addon is frozen.

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Lastpass Chrome addon is frozen.

Postby helpdesk909 » Thu Dec 06, 2018 2:10 pm

Hello everyone,

I'm running into the following issue:
The Lastpass Chrome extension is unresponsive. Nothing happens when you click it, and it isn't autofilling pages.
It would not let me uninstall and reinstall because it was installed via group policy and is "managed by your administrator".
I tried disabling the Group policy but it was still managed by admin and would not let me uninstall it. I tried removing the extension via the appdata folder but that didn't help. The extension remained there but "corrupt" in chrome, and still didn't give me the option to uninstall.
What are the steps to remove it?
helpdesk909
 
Posts: 1
Joined: Thu Dec 06, 2018 1:58 pm

Re: Lastpass Chrome addon is frozen.

Postby BDYTECH » Fri Aug 02, 2019 12:05 pm

I have one out of my 200 users experiencing this exact same issue.

I have completely removed chrome.
Completely uninstalled and reinstalled LP
I have tried setting the user up on Firefox with last pass
I have removed every mention of lastpass in regedt
Tried the full version, chrome extension, firefox extension, all freeze

I'm wondering if there is corruption in his user data on the LP server side or if one of his equivalent domains.
I haven't yet tried clearing out all his equivalent domains because he has so many it would take a while to restore them, but that's the next step.

Could you please post your specs and version info?

LastPass Enterprise:
Version
4.31.1

Google Chrome
Version 75.0.3770.142 (Official Build) (64-bit)

Windows 10 Pro
BDYTECH
 
Posts: 1
Joined: Fri Aug 02, 2019 11:19 am


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