Merging a free account with an enterprise account

Customer forum for LastPass Enterprise

Moderators: admin, azitnay, anatoly_LP, chantieLP, JoeSiegrist, robyn

Merging a free account with an enterprise account

Postby paul235115 » Wed Sep 26, 2018 11:16 am

One user in our company was using a free account instead of the account associated with the enterprise to store their passwords. I'm trying to figure out the best way to merge the passwords into one account and delete the unused one. Both accounts are company email addresses. So, for example...

public@company.com <-- username established for them, has a few passwords
personal@company.com <-- username they used for their free account, has most of their passwords

I want them to use the public@company.com for their lastpass account. Originally I was going to have personal@company.com put all their passwords into a shared folder, but only paid accounts can establish shared folders. Then I thought of sharing all of public@company.com passwords, deleting that account, giving personal@company.com enterprise access and changing the email address. However, when I went to delete the public@company.com account, I was told that it would also delete all shared passwords. Is that true?

What's the best way of merging all the accounts into one?

Thank you in advance!
paul235115
 
Posts: 1
Joined: Wed Sep 26, 2018 11:10 am

Return to LastPass Enterprise

Who is online

Users browsing this forum: No registered users and 4 guests