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Admin option to unlock 'Locked Out' user

PostPosted: Mon Nov 27, 2017 3:09 pm
by alan612
As an admin at my company, frequently we get helpdesk requests from users who have forgotten their Master passwords... they make numerous attempts and their accounts are locked out.

I have the option to reset their master password, but doing so does not unlock their account... we still end up waiting the required time period for their account to become unlocked.

Long story short: Please add an admin console option to unlock a user's account.

Thanks

Re: Admin option to unlock 'Locked Out' user

PostPosted: Fri Jan 26, 2018 9:04 am
by Cd1337
+1 to this. Whilst it's annoying that people can't remember their passwords it's very annoying that this can't be reset by the admin.

Re: Admin option to unlock 'Locked Out' user

PostPosted: Thu Feb 01, 2018 1:07 pm
by mllemixis
Has this been added now?

Re: Admin option to unlock 'Locked Out' user

PostPosted: Sat Feb 03, 2018 5:42 pm
by cocoa96
I don't know how to post this in a new topic. I changed my master password, then logged out to check it. It would not work. Now it says I'm locked out. How long will I be locked out, and what do I do to get back into my account now? I tried every variation of my new password to see if I somehow recorded it inaccurately, but I'm almost positive the one I was putting in is correct. I even tried my old password in case the system didn't register the new one, but the reminder for the new one is there. Do I need to do an account recovery?
Please help, thanks! :cry:

Re: Admin option to unlock 'Locked Out' user

PostPosted: Sat Feb 03, 2018 5:55 pm
by cocoa96
I don't know how to post this in a new topic. I changed my master password, then logged out to check it. It would not work. Now it says I'm locked out. How long will I be locked out, and what do I do to get back into my account now? I tried every variation of my new password to see if I somehow recorded it inaccurately, but I'm almost positive the one I was putting in is correct. I even tried my old password in case the system didn't register the new one, but the reminder for the new one is there. Do I need to do an account recovery?
Please help, thanks! :cry:

Re: Admin option to unlock 'Locked Out' user

PostPosted: Sat Feb 03, 2018 5:56 pm
by cocoa96
Never mind my previous inquiry, the new master password mysteriously now works, after no longer being locked out, with no explanation for why it wouldn't work before!

Re: Admin option to unlock 'Locked Out' user

PostPosted: Tue Jun 11, 2019 11:15 am
by brenda185
Is there seriously no option to "unlock" an account? If so, why did I get an email from LastPass encouraging me to "Click Here" to unlock the user's account? Of course when you "Click Here" it takes you to the admin dashboard - so not helpful....

This is a terrible fail if there is no way to unlock an account and a serious Alice in Wonderland trick. Not nice.

Re: Admin option to unlock 'Locked Out' user

PostPosted: Thu Jun 27, 2019 4:11 pm
by phopfner79
+1. Obviously there is a function to unlock a user's account - but it is being hidden from Admin user GUI and can only be accessed via the link in the email an Admin gets. Please expose the "unlock user" function in the Admin GUI to make life easier.