Convert Enterprise account back to Premium

Customer forum for LastPass Enterprise

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Convert Enterprise account back to Premium

Postby peteh » Mon Oct 30, 2017 5:52 pm

Hi, I have used a personal Premium LastPass account for the last few years and am happy with it. I convinced my company to start using Enterprise but it was unclear how to integrate my personal/Premium account with a shared Enterprise folder from my job. My admin ended up adding my personal account to the Enterprise Team. That's when I saw I could just add my work account to my personal account as an option. I had my admin delete me from the Enterprise Team but that locked me out entirely. How can I convert what is now an Enterprise Team account back to my personal Premium account?

Thanks!
Pete
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Re: Convert Enterprise account back to Premium

Postby jpenny84 » Tue Oct 31, 2017 1:43 am

The easiest thing to do would be to contact support for assistance.

In the future, the best practice would be to have a separate account to be part of an enterprise, and then link the personal account to it. The personal passwords would show up as a folder, and not be visible to administrators.

Support contact - https://www.lastpass.com/supportticket.php

https://enterprise.lastpass.com/getting ... l-account/
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