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Can't add websites to shared folders

PostPosted: Mon May 09, 2016 5:57 am
by servicedesk401
Hi,

As of today I can't add new websites too one of my shared folders. If i try to add one it will cancel itself out.

However If I add a website without selecting a map (the website will store under none) I can drag and drop to add the website to a shared folder.

Any idea on how this is possible?

Re: Can't add websites to shared folders

PostPosted: Mon May 09, 2016 10:29 am
by dmitrijLP
servicedesk401 Wrote:Hi,

As of today I can't add new websites too one of my shared folders. If i try to add one it will cancel itself out.

However If I add a website without selecting a map (the website will store under none) I can drag and drop to add the website to a shared folder.

Any idea on how this is possible?


How do you originally try to add/move the login? What browser are you using? All permissions are correct for you on your shared folder?

I tried to move a login and save a new one straight into the shared folder using Chrome, no issues.

Please try this basic steps to see they helps:

1. Click on the LastPass Icon > More Options > Advanced > Clear Local Cache.

2. Once again click on the LastPass Icon > More Options > Advanced > Refresh Sites.

3. Log off from the LastPass extension, restart the browser and log back in.

Re: Can't add websites to shared folders

PostPosted: Mon May 09, 2016 11:29 am
by servicedesk401
Hi Dimitri,
I tried your steps, however they did not seem to work.

I try to add a site by clicking the + icon in the right corner. Then type in name,url etc.

On Map I select the map that I want the site to appear which is a shared folder.

When I do this I get the message: website added successful. however, there is nothing added....

Re: Can't add websites to shared folders

PostPosted: Mon May 09, 2016 1:49 pm
by dmitrijLP
servicedesk401 Wrote:Hi Dimitri,
I tried your steps, however they did not seem to work.

I try to add a site by clicking the + icon in the right corner. Then type in name,url etc.

On Map I select the map that I want the site to appear which is a shared folder.

When I do this I get the message: website added successful. however, there is nothing added....


Appreciate the additional details, this appears to be an issue only with online vault, I have reported this to developers to have it addressed asap.

For now, if you need to perform this actions, please try using the local vault via LastPass icon --> My LastPass Vault, same steps should work correctly.

Re: Can't add websites to shared folders

PostPosted: Tue May 10, 2016 6:21 am
by servicedesk401
alright it is working now!

Thanks for the great support again Dimitri.

Cheers and have a nice day.