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Enterprise Trial Data

PostPosted: Thu Feb 25, 2016 6:51 pm
by ErickdeBoer
We ended our Enterprise trial and want to transfer one of the trial users to a premium account.
We cannot extract the user and the user cannot create a new premium account using his e-mailaddress (in use with enterprise-trial)
what can we do?

Re: Enterprise Trial Data

PostPosted: Mon Mar 07, 2016 1:54 pm
by AyaLP
Please open a support ticket - - if you haven't already. This needs to be taken care of off the forum via a support agent.