European custumors, safe harbor

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European custumors, safe harbor

Postby m689 » Tue Aug 11, 2015 3:18 am

Dear Lastpass,

As a European enterprise customer, we have to follow European privacy laws. I hope you can answer some questions on this topic.
Does lastpass adher to the safe harbor agreement? Lastpass is not mentioned in the official safe harbor list, nor does it mention it on the website. Since you process userdata, (at least e-mailadresses) this is mandatory for european customers, right? Furthermore, I think we are obliged to have a processing agreement, or alternatively some other means which we can check, like certification. Are you certified (for example IS0-27001?), or do you have standard processing agreements for you european customers?
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Joined: Tue Aug 11, 2015 3:07 am

Re: European custumors, safe harbor

Postby ThibautB » Tue Sep 01, 2015 6:44 am

Our datacenters hold the required certifications including SOC1 Report – SSAE 16 and ISAE 3402. They are on completely separate grids. They are all run in active/active mode, fully-redundant, and any single location is capable of handling our entire data load.
We also deployed some data centers in Germany, which fully comply with EU privacy and security rules.
Should you need your encrypted data related to your enterprise account to remain within this German data center, thanks for informing us, and we'll make sure this is the case.
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Joined: Tue Sep 10, 2013 10:47 am

Re: European custumors, safe harbor

Postby info104 » Fri Apr 20, 2018 5:15 am

Hi Lastpass,

I have been asking to get my enterprise account to the EU for about two years, and no solution yet.
Also the migration link, to move to the EU datacenters doesn't stil work for Enterprise customers.

Now I read in this post, you just have to ask!

Wel, asking again, I would like my info to be hosted in the German datacenter(s)?

Thanks in advance!

A big remark, you should take more care about your enterprise customers and your communication in general!

PS. The other issue (without resolution yet) starts to get very annoying now: "An error occurred while attempting to contact the server. Please check your internet connection."


Arjon G. Stellinga
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Joined: Fri Apr 20, 2018 5:10 am

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