Page 3 of 5

Re: Capitalone.com on Firefox 57

PostPosted: Sat Mar 10, 2018 9:08 am
by lucas2904
Why isn't this fixed yet?

It is a LastPass problem. LastPass isn't picking up the user/password fields on the page. LastPass works find on Chrome and Opera, but not Firefox.

Re: Capitalone.com on Firefox 57

PostPosted: Mon Mar 12, 2018 10:37 pm
by cvl2015312
I was having the same problem. I was able to use LastPass autofill with the following Capital One URL:

https://verified.capitalone.com/sic-ui/#/esignin

The regular "capitalone.com" site will not work with LastPass.

Capital One Costco

PostPosted: Tue Mar 13, 2018 11:16 am
by rwestmoreland638
Hello,

I am unable to use LAST PASS to log into the Costco Capital One website.

This is the URL - https://verified.capitalone.com/sic-ui/ ... oduct=Card

It will NOT fill in the user name and pw. It worked until the website did something different with the long in.

Rhys

Re: Capitalone.com on Firefox 57

PostPosted: Sun Apr 08, 2018 4:09 pm
by dtkbts
Would be great to have a fix for this, very annoying (and insecure) to have to copy my password in cleartext.

Re: Capitalone.com on Firefox 57

PostPosted: Tue Apr 10, 2018 4:01 pm
by willc
Hey, Firefox 59.0.2 here (on a Mac). Having the same problem. When might we be able to expect a fix?

Re: Capitalone.com on Firefox 57

PostPosted: Wed Apr 11, 2018 8:55 pm
by ltpatterson
Still not working. Hasn't worked in months. Any fix in the works?

Re: Capitalone.com on Firefox 57

PostPosted: Sun Apr 15, 2018 6:27 pm
by seanr
I submitted a support ticket about this and got the following response:
Yes, we understand that it will work on Chrome but not with Firefox because those browsers has a different functionality and LastPass works differently on sites between those browsers.


To which I replied:
While Firefox is different than Chrome in some respects, it's a modern mainstream browser that I would expect to be fully supported by Lastpass. In fact, Firefox now uses the exact same WebExtensions API that Chrome does for its extensions.

The fact that the Lastpass Firefox extension doesn't work properly with the website of a Fortune 500 company like Capital One should be considered a bug and fixed.

I just tried both the 1Password and Dashlane Firefox extensions with the Capital One website, and both filled the login form with no problem. If Lastpass refuses to fix this problem I'll be switching to one of those.


I'd suggest anyone else wanting to see this fixed also submit support tickets at https://lastpass.com/support.php and maybe that'll get their attention (afaik they never look at this "customer-to-customer" forum).

Personally, my family plan trial expires in a month and I'm not inclined them another cent with such poor customer support.

Re: Capitalone.com on Firefox 57

PostPosted: Mon Apr 16, 2018 1:18 am
by seanr
Latest response from Lastpass support:
Please rest assured that we have reported this issue to our higher department already however, we cannot give you an ETA on when this will be resolved.

Re: Capitalone.com on Firefox 57

PostPosted: Tue Apr 17, 2018 3:52 pm
by skulker
switching to Chrome. It works fine there. Will consider other password manager, even though I have been a paid lastpass
user for a few years

Re: Capitalone.com on Firefox 57

PostPosted: Thu Apr 19, 2018 9:54 am
by Iddepi486
Hey folks, I found a workaround!!

On FF59, install the Noscript extension and use a custom filter for the verified.capitalone.com website.

uncheck the "frame" box and poof! lastpass autofill works!