lastpass does not work for google chrome gmail login

Have questions about LastPass, or having problems using it? Ask for help here!

Moderators: admin, Israel, anatoly_LP, chantie, robyn, JoeSiegrist

lastpass does not work for google chrome gmail login

Postby ingber » Mon Sep 06, 2010 12:28 pm

I've gone back and forth with support on this. All I'm told is that Lastpass works for them, and that I should try "Save All Entered Data" -- which also does not work for me.

With or without Lastpass, sometimes when I login to my Google Apps Premier Gmail no password is required on my PC, since I have logged on previously. The problems seem to start when I use a Google Account Gmail (confusing I know, but Google has differences between its Apps users and its "Accounts"). Then, every time I try to get into Gmail I have to type my login and password. Lastpass is no help at all. Clearing cache does not help, nor does running Ccleaner and rebooting, etc. Several times I also have cleared all "google" entries out of Lastpass, to start over again, but that does nothing.

I have this problem on four a31p Thinkpads, two running XP Pro SP3 and two running Windows 7 Ultimate. Right now I'm running Google Chrome 7.0.503.0 in the Dev channel. This has been a persistent problem with Lastpass for many months, through many versions of Chrome and Lastpass. The current Lastpass version is 1.69.9.

See the attached jpg. Although I get logged into my Gmail OK, within a few seconds the screen greys out and the popup window shown in the jpg appears.

Yes, I am sure that this all works fine for many of you. However, I am interested in hearing from people that actually have this problem, and then maybe there is a cure.

Thanks.

Lester
ingber
 
Posts: 27
Joined: Sat Jan 23, 2010 1:42 pm
Location: Oregon

Re: lastpass does not work for google chrome gmail login

Postby gweg » Mon Sep 06, 2010 2:29 pm

I think the hint here is the mail.google.com:443 in the user/password dialog you attached.

This indicates to me that this is not your main google account, but a secondary account.
Perhaps you have configured gmail to retrieve messages from the different email provider?
If that is the case, the username/password expected is not your google credentials, but a different user/password (for the other email provider).

Lastpass may be able to handle this, because it can support multiple signons for a domain, however, this requires some extra configuration.

Note that that the chrome plugin only has partial support for basic http authentication. From the dialog you attached, it appears that it may be basic http authentication.
ref: http://lastpass.com/support_faqs.php#chromebasicauth
gweg
 
Posts: 5
Joined: Sun Aug 29, 2010 6:18 pm
Location: Ottawa

Re: lastpass does not work for google chrome gmail login

Postby ingber » Mon Sep 06, 2010 6:59 pm

(1) https is used for all my logins, none with http. In fact this is enforced at the top level of my domain under Apps.

(2) The account you see is in fact my primary gmail account, under Google Apps. Any othe r email accounts I have elsewhere are forwarded to this account. Other such accounts are required =by many of us who have and services for years and have only relatively recently opened Google Apps services.

It is true that I have logged into into another google account. Google Apps users do not have access to logging into google news, search, or even the new google voice under chat. It is best and correct to consider Google Apps (even paid Premier services like mine under my own domain) as being for Users -- not Accounts per se. For these other services a separate google "Account" is required. So, for example from an Account user google News I have tried went to that Account's gmail just to look at my Google Voice.

It seems that Lastpass in fact fails to handle multiple accounts on Chrome. I think it handled those OK on Firefox, but I have not used that in some time.

Lastpass has failed to handle the login into my Google Apps, as I said, even after I cleaned all Chrome caches and cookies, and even cleared Lastpass of all "google". When I first went to the cleaned browser Lastpass asked if I wanted to save is email site
https://mail.google.com/a/mydomain.com , but it still does not work.
ingber
 
Posts: 27
Joined: Sat Jan 23, 2010 1:42 pm
Location: Oregon

Re: lastpass does not work for google chrome gmail login

Postby JoeSiegrist » Mon Sep 06, 2010 10:47 pm

We use google apps for domains here at LastPass -- everyone logs in automatically every day, and we've never had a problem, and also never seen your HTTP Auth/'Basic Authentication' dialog. Are you doing some kind of RSS reader for new mail notifications? https://lastpass.com/help.php?topic=log ... mwebsite=1 Will help for everything but this HTTP Auth dialog -- for HTTP Auth you'll need to set it up in another browser.

This is likely difficult because I suspect you're using an extension to have this HTTP Auth dialog presented.
JoeSiegrist
 
Posts: 4144
Joined: Wed Aug 20, 2008 10:40 am

Re: lastpass does not work for google chrome gmail login

Postby Captain Kidd » Fri Sep 10, 2010 9:33 pm

I've had this problem too, although it was for a private email server instead of Gmail, and was minutes from posting when one last search finally got me the answer. Which is odd, usually it's minutes after I post that I answer my own question.

It looks like ingber is using basic authentication. The basic LastPass installation cannot handle Google Chrome's dialog box for it. However, the "with binaries" version of LastPass can.

Does LastPass for Google Chrome support basic authentication?

LastPass for Google Chrome contains partial support for basic authentication. As long as you're running the version of LastPass for Google Chrome with binary features, filling is supported for Windows and Mac OS X (Linux isn't supported at this time). Saving isn't supported, so you'll need to use another browser extension such as LastPass for Firefox to save your basic authentication sites into LastPass.


FAQ: http://lastpass.com/support_faqs.php#chromebasicauth
Binary download: https://lastpass.com/misc_download.php
Click on "view the full list of downloads for your platform." It's a javascript link so the full list isn't directly linkable.
the Chrome link is the third down titled: LastPass for Chrome (Plus Binary Features)
Download it and open it from within Chrome and it'll launch the plugin installer.
Captain Kidd
 
Posts: 3
Joined: Fri Sep 10, 2010 9:21 pm

Re: lastpass does not work for google chrome gmail login

Postby simonthecat » Wed Oct 20, 2010 6:23 pm

I'm using Windows 7 x64 and Google Chrome v7.0.517.41 and lastpass doesn't work with those popup boxes. It works in Firefox, but doesn't in Chrome. I have version with binaries. I disabled all other addons in Chrome so it's not a compatibility problem between addons. It's LastPass. Please fix it.
simonthecat
 
Posts: 3
Joined: Fri Jan 08, 2010 8:53 pm

Re: lastpass does not work for google chrome gmail login

Postby Captain Kidd » Thu Oct 21, 2010 9:21 am

As a stopgap measure, a lot of pages (well cPanel backed ones at least) will go to a more "normal" looking login page if you cancel the dialog box. At this point LastPass will successfully populate the fields.

Although, the OP stated he was on Chrome 7 dev so it is kinda odd that this wasn't fixed in time for the release. Then again, it's only been a bit over a month and some stuff can be a devil to figure out. *stares balefully at a screen full of horribly written code he has to fix, "Loops? Who needs to loop? I'll just inline 10 iterations over this object! By the way, what are functions?"*
Captain Kidd
 
Posts: 3
Joined: Fri Sep 10, 2010 9:21 pm

Re: lastpass does not work for google chrome popup login

Postby martin.s » Mon Oct 25, 2010 6:16 am

Hi,

Same here !

I'm using the latest Chrome Beta version: 7.0.517.41 beta
and filling in userid/password of a site that pops up a
new small window does not work.
In I.E. : 8.0 and Firefox 3.0.18 it works fine.

Have installed LastPass for Chrome with Binaries
martin.s
 
Posts: 1
Joined: Mon Oct 25, 2010 5:53 am

Re: lastpass does not work for google chrome gmail login

Postby Captain Kidd » Wed Oct 27, 2010 8:36 am

Fixed. Yay, thank you LastPass. :)
Captain Kidd
 
Posts: 3
Joined: Fri Sep 10, 2010 9:21 pm

Re: lastpass does not work for google chrome gmail login

Postby simonthecat » Wed Oct 27, 2010 3:06 pm

For me it still doesn't work. When i go here https://www.dvbviewer.tv/members i get "Google Chrome stopped working" error. After i press "Cancel" button i get lastpass notification to install binary version of lastpass and ofcourse autofill doesn't work. THOUGH I ALREADY HAVE IT INSTALLED!!!! Without Lastpass addon i dont get "Google Chrome stopped working" error.
simonthecat
 
Posts: 3
Joined: Fri Jan 08, 2010 8:53 pm

Next

Return to General Support & Troubleshooting

Who is online

Users browsing this forum: No registered users and 14 guests