Country Access Settings help

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Country Access Settings help

Postby leoncheong » Fri May 22, 2020 11:38 pm

On my office issued notebook, I am unable to login because the ip address assigned is classified as "Unknown" despite the fact that I am actually at my home country. I followed the instruction and managed to triggered an email to my alternative security email address. A link was provided that suppose to allow login from the current location. However, when I click on the link, it says:

"We are unable to identify your country based on your IP address. Please try again"

... what can I do? I suppose the iP address si still "Unknown" to LastPAss.

Also, under "Only allow login from selected countries", I already selected "Unknown"...

Just a side note. For the ip that lastpass complaint that the location is "unknown",https://www.iplocation.net/ and and https://www.iplocation.net are able to identify the ip as my home country. Not sure why LastPass is not able to identify my location
leoncheong
 
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