Country Access Settings help

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Country Access Settings help

Postby leoncheong » Fri May 22, 2020 11:38 pm

On my office issued notebook, I am unable to login because the ip address assigned is classified as "Unknown" despite the fact that I am actually at my home country. I followed the instruction and managed to triggered an email to my alternative security email address. A link was provided that suppose to allow login from the current location. However, when I click on the link, it says:

"We are unable to identify your country based on your IP address. Please try again"

... what can I do? I suppose the iP address si still "Unknown" to LastPAss.

Also, under "Only allow login from selected countries", I already selected "Unknown"...

Just a side note. For the ip that lastpass complaint that the location is "unknown", and and are able to identify the ip as my home country. Not sure why LastPass is not able to identify my location
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