Attachments in shared folders won't download or error out

Have questions about LastPass, or having problems using it? Ask for help here!

Moderators: admin, Israel, anatoly_LP, chantieLP, robyn, JoeSiegrist

Attachments in shared folders won't download or error out

Postby josephSV » Tue May 19, 2020 3:49 pm

Anyone else experiencing this?

Also, what happened to the "Save as" function? It just straight up opens the file in the OS's default program.
josephSV
 
Posts: 1
Joined: Wed Oct 19, 2016 4:24 pm

Re: Attachments in shared folders won't download or error ou

Postby steve376 » Wed May 20, 2020 9:26 am

Having the same issue - I do get an error if trying through an unsupported channel (such as lastpass.com), but even with binary component enabled and using the browser extension (tried both FF & Chrome) the download & uploads spin briefly and do nothing
steve376
 
Posts: 2
Joined: Wed May 20, 2020 9:24 am

Re: Attachments in shared folders won't download or error ou

Postby steve376 » Wed May 20, 2020 10:10 am

Downloading via mobile app does at least seem to work.
steve376
 
Posts: 2
Joined: Wed May 20, 2020 9:24 am

Re: Attachments in shared folders won't download or error ou

Postby PeteMitchell » Thu May 21, 2020 11:44 am

Sounds like the same issue we're having (Enterprise customer). I contacted support and they said it's a bug they just found and they don't have a workaround for it. I explained that we store critical attachments in LastPass and we can't access them now, so it's a huge problem for us. From the response I received, they don't seem to consider this an urgent issue. :evil:
PeteMitchell
 
Posts: 2
Joined: Mon Mar 18, 2019 8:02 am


Return to General Support & Troubleshooting

Who is online

Users browsing this forum: Google [Bot] and 76 guests