Nothing works

Have questions about LastPass, or having problems using it? Ask for help here!

Moderators: admin, Israel, anatoly_LP, chantieLP, robyn, JoeSiegrist

Nothing works

Postby msome675 » Fri May 15, 2020 4:40 pm

Had a problem and both the lastpass.exe was deleted and the master password although my vault is still on the computer. I tried all the recovery options- the last one of getting temporary password to access and then change master password didn't work because there is no .exe. I tried it before the accidental delete and the new master password didn't get saved and the hint was for that one. I tried installing from the beginning so I can add the master password that didn't work with the last access. Hoped that would allow me to access vault which is 7 years old. It won't let me make a new account because my address is already in use. So I can't start a new account using my base address and can't recover my last password or the program itself to change the master password. Any suggestions to be able to use lastpass?
Posts: 1
Joined: Fri May 15, 2020 4:26 pm

Re: Nothing works

Postby jleap77 » Mon May 18, 2020 7:15 pm

I am having the same problem. I am absolutely sure that I am entering the correct Master Password, however Last Pass does not recognize it as such. Doesn't anyone ever get a reply with assistance in this forum??
Posts: 1
Joined: Mon May 18, 2020 7:08 pm

Return to General Support & Troubleshooting

Who is online

Users browsing this forum: No registered users and 45 guests