Have questions about LastPass, or having problems using it? Ask for help here!
Moderators: admin, Israel, anatoly_LP, chantieLP, robyn, JoeSiegrist
hello, I'm a new user to LastPass and so this may not be a bug. I installed the app on my Android phone and set up a biometric password. several hours later when I open LastPass its stated an error of "biometric change detected". I haven't changed my biometric pattern though and so I'm not sure why it detected a change. can you tell me if this is a bug or if it may be something else? Thanks in advance for your help.
- Posts: 1
- Joined: Tue Feb 04, 2020 11:15 am
I have the same problem. Sometimes, when I access an app or web site login page I get a Lastpass full screen launch with a message = 'Biometric change detected' and asks for the master password. So, I go to work around it because it looks odd. And go to launch the Lastpass app on my (Android) phone. No problem is detected and the biometrics are recognised straight away, Lastpass is launched as normal. Is this 'Biometric change ...' message phishing?
- Posts: 1
- Joined: Fri Mar 27, 2020 9:04 am
Return to General Support & Troubleshooting
Who is online
Users browsing this forum: No registered users and 44 guests