Not respecting setting to auto log out

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Re: Not respecting setting to auto log out

Postby sam756 » Thu Feb 13, 2020 2:30 pm

I manually updated (didn't auto update for me), restarted Chrome and still have the problem.

I submitted a new ticket.Very frustrating to pay for a product with such lousy support.
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Re: It doesn't close session after 30 mins (Chrome browser)

Postby glennd » Thu Feb 13, 2020 4:58 pm

AnOldBoy Wrote:Hi

I have these settings on my PC (Browser=Chrome)

https://prnt.sc/r1tpbi

But it doesn't work. When I hibernate the PC next day I am still logged on LastPass

Thanks for any help


Hi, I believe that if you hibernate your PC the computer clock stops so the extension time out does as well. The logout is happening locally on the computer so that is not going to happen when the OS is suspended like that.
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Re: Not respecting setting to auto log out

Postby rhedvr477 » Thu Feb 13, 2020 5:11 pm

rhedvr477 Wrote:Same issue here. Using Chrome 80.0.3987.100 (Official Build) (64-bit) and Firefox 73.0 (64-bit) on Windows 10 Pro 1903 build 189362.592. Lastpass extension Version: 4.41.0
Lastpass extention security configured: log out when all browsers are closed and after 30 minutes of inactivity.
Additionally Lastpast premium subscription prices are my concern: in 2020 is €40.09, in 2019 it was €26.09, in 2018 €24.35, in 2017 €14.00.
I'm using Lastpass a lot, but if the price goes sky-high, I'm considering to look for something else...
I'm willing to pay for a subscription, but I don't want such bugs. I need to be extra aware that I have to manually logout Lastpass every time.


Version: 4.41.1 solved the issue at my side as well. I had to delete 4.41.0, install 4.41.1 manually and reconfigure the timeout settings.
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Re: Not respecting setting to auto log out

Postby glennd » Thu Feb 13, 2020 6:09 pm

Hi,

We are looking in to the reports from some customers that the update did not fix the issue for them. If you think you are still having this issue please test to confirm and then post your system details here.

To test:
1. Reboot and then open Chrome
2. Set the extension logoff time to something short, like 2-5 minutes and click Save
3. Do not touch your computer, do not put your computer to sleep or hibernate it
4. If it logs you off correctly, log back in and wait again

Glenn Dobson | Community Leader, Social Support
LogMeInInc.com
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Re: Not respecting setting to auto log out

Postby BrianD » Thu Feb 13, 2020 8:32 pm

Hi - I was having the same issue as everyone else (staying logged in forever) on Chrome with 4.41.0, however, 4.41.1 seems to have fixed that problem. However, I now have the opposite problem. I have the inactivity logout set for 360 mins (6 hours), but it is logging out a lot sooner than that (maybe after an hour or two). This is a less serious bug than staying logged in forever, but it's still a problem. Is this a known problem at this point?

Brian
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Re: Not respecting setting to auto log out

Postby BrianD » Fri Feb 14, 2020 12:19 am

Update: I can further characterize the behaviour noted in my previous post above. If the "log out after this many minutes of inactivity" checkbox is checked, LastPass will logout as soon as the screen locks regardless of the number of minutes set. For example, set the screen to turn off after 1 minute. Set the inactivity minutes in LastPass to 360 (6 hours). Wait a minute for the screen to turn off and lock. Log back into Windows and LastPass has logged out. This is with Windows 10, current Chrome and LastPass 4.41.1.
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Re: Not respecting setting to auto log out

Postby chris441 » Fri Feb 14, 2020 4:59 am

finally is working normally again on both Chrome and Firefox which is good news
would however expect Lastpass to be more reactive on these case and at the very least inform users of the bug
so they can log out manually
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Re: Not respecting setting to auto log out

Postby Nebine » Fri Feb 14, 2020 6:51 am

I am having this problem on Chrome still. Extension version 4.41.
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Re: Not respecting setting to auto log out

Postby cgmeil » Fri Feb 14, 2020 1:52 pm

Looks like it is finally working again with Chrome extension 4.41.2 (released Feb 13th, 2020). The 4.41.1 release fixed the issue with LastPass NOT logging out after the idle time and the 4.41.2 release fixed the issue with LastPass logging out when the display shut off or the computer went to sleep, even before the idle time was reached.

Chrome 79.0.3945.130
MacOS 10.14.6
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Re: Not respecting setting to auto log out

Postby glennd » Fri Feb 14, 2020 3:57 pm

cgmeil Wrote:Looks like it is finally working again with Chrome extension 4.41.2 (released Feb 13th, 2020). The 4.41.1 release fixed the issue with LastPass NOT logging out after the idle time and the 4.41.2 release fixed the issue with LastPass logging out when the display shut off or the computer went to sleep, even before the idle time was reached.

Chrome 79.0.3945.130
MacOS 10.14.6


Hi,

Version 4.41.2 is being made available and your browser will automatically update the extension, but if you want to manually update now:
1. Open chrome://extensions in a new tab
2. Enable Developer Mode
3. Click Update
4. Disable Developer Mode once the update is complete

Glenn Dobson | Community Leader, Social Support
LogMeInInc.com
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