Lastpass Authenticator Apple Watch

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Lastpass Authenticator Apple Watch

Postby adrian219 » Sun Jan 19, 2020 8:52 am

Not sure what has happened. I have been able to approve sign in using my watch for 2 months, then earlier this week, the approve option on the watch is now missing. Anyone know what I have done to break it?

Thanks in advance
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Re: Lastpass Authenticator Apple Watch

Postby ajpundys461 » Thu Jan 23, 2020 1:04 pm

I have the same problem but I am not finding any help from LastPass regarding this issue. Why ring my watch for authentication but give me no option to approve?? I'm losing respect for LastPass since they were bought by LogMeIn. They are certainly not getting better.
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Re: Lastpass Authenticator Apple Watch

Postby MrElvey » Wed Feb 12, 2020 12:51 am

I don't get it. There's NOTHING in the support system about "watch". NOTHING!
No results for 'watch'. Try a different phrasing or contact Support.

I have lastpass working on my iPhone XR (latest OS - 13.3.1) and installed on my watch - 3.0, latest OS (6.1.2).

But at best, I get
"Connection error, tap to retry. If you're still encountering this error, please reboot your watch."

That is what I see when I "Authorize Apple Watch" in Settings..Security. Before doing (or after undoing) that, I see,
"Please enable Apple Watch from the Settings in the LastPass app on your iPhone."

LastPass version:

Rebooting doesn't help.
In Lastpass Authenticator / About/Menu: "Apple Watch cannot be used for login verification when faceID or PIN are enabled", so those are both disabled
Last Backup: Today.

I've just turned on Diagnostic Logging.

Both Apps: latest. Specifics:
My Lastpass Password Manager version: 4.7.14
My Lastpass Authenticator version. 1.5.8

I submitted feedback and requested a response here.

Why ring my watch for authentication but give me no option to approve??

Indeed. I've seen this too. Nuts. Have had no success with the Watch app at all.

-MrElvey
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Re: Lastpass Authenticator Apple Watch

Postby matt388 » Wed Apr 08, 2020 3:30 am

Used to work but seems broken for several months now... we need some support here! Paying for premium should get a little help the few times we need it. Either fix the app, tell us how to fix it, or the pull the watch app completely!
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Re: Lastpass Authenticator Apple Watch

Postby danf114 » Tue Apr 28, 2020 5:42 am

Same problem. I am a premium customer. Guess what Windows authentication MFA works perfectly on the watch....
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Re: Lastpass Authenticator Apple Watch

Postby ocampbell780 » Mon Jun 29, 2020 8:22 pm

I have the same issue. Approve option on the watch is broken.
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Posts: 1
Joined: Mon Jun 29, 2020 8:20 pm


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