Page 1 of 1

fingerprint login prompts for password as well

PostPosted: Sat Dec 28, 2019 10:00 am
by LasPUSER99
Starting several months ago I was able to login to LastPass extension when i opened either Chrome and FireFox with a swipe of my fingerprint. Now when opening I swipe my finger and it doesn't log me in. It redirects me to LastPass sign in page to enter my password

Code: Select All Code
moz-extension://9f54e69f-f786-4241-b5c2-a194Zxxxxxxxxxxx/tabDialog.html?dialog=loginSimple


I've already browsed knowledge base and visited each setting. Also, uninstalled/reinstalled countless times to try to fix. Help please.

Also, I'm frustrated I can't revisit prior support tickets to reopen but mostly frustrated the support ticket creation is hidden beyond my ability to submit one.

Re: fingerprint login prompts for password as well

PostPosted: Mon Jan 20, 2020 1:17 pm
by jaycrum215
Is there a solution to this??? Fingerprint option is useless!

Re: fingerprint login prompts for password as well

PostPosted: Sun Jan 26, 2020 5:19 am
by mic29
Same problem here. Started 2-3 weeks ago. Happens in Chrome, Firefox.

Chrome
Version: 4.40.2
Built: Wed Jan 15 2020 17:23:58 GMT+0100 (Central European Standard Time)
Binary Component: true (Native Messaging version 4.40.1, built Jan 9 2020 12:44:39)

Firefox
Version: 4.35.1
Built: Tue Oct 22 2019 22:21:28 GMT+0200 (Central European Summer Time)
Binary Component: true (Native Messaging version 4.40.1, built Jan 9 2020 12:44:39)

Re: fingerprint login prompts for password as well

PostPosted: Sun Jan 26, 2020 6:09 am
by mic29
I found a solution!
I had the same problem as you
I went to LastPass vault > Accounts Settings > Multifactor Options > Disable Fingerprint ... then Re-enable Fingerprint
That's it