Invalid password error on android potential solution

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Invalid password error on android potential solution

Postby Ianmuk » Mon Dec 23, 2019 2:58 pm

I have been frustrated by the invalid password error since I reinstalled all the apps on a new phone (the one where where you log in on the app and it says invalid password... Then you get the password page with the loading symbol forever... Enmven though the same password works on the website)

I have now solved it and thought I would share what I did as I could not find a working solution on here anywhere.
The steps I followed were:

1. Open the lastpass app (not website) and create a new account..
2. Log in to this account... For me this worked (obviously this is useless as this new accounts has none of my passwords).
3. Log out and back into this account to make sure you are not getting the error with this one... (not sure if this is necessary but this is the order of steps that worked for me!)
4. Log back in to your actual lastpass account (I typed the wrong password first time and not sure if this is relevant so you may want to try that to 100% replicate what I did!)
5. Log in with the correct password (!!) and ta-da... It works... (for me)

I hope this word for someone else out there.
Ianmuk
 
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Re: Invalid password error on android potential solution

Postby hydrofirex655 » Wed Jan 22, 2020 12:16 pm

Thank you!

I've been tinkering and looking for support for 2 days now without avail. I followed your steps (with optional steps haha) and can also report that I can login, my vault is now loading, AND it is showing actual credentials (it decided to just show the sites *ONLY* when I tried changing the master password).

What a nightmare - thank you for taking the time to share your fix! It really did help!
hydrofirex655
 
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Re: Invalid password error on android potential solution

Postby euphonek » Wed Jan 29, 2020 2:18 am

I can't believe this actually worked!

The incorrect login on step 4 is actually necessary as well - go figure!

I tried entering my correct password the first time and had the same issue occur. I then logged into the "dummy" account, then logged out and started at step 4 again and it worked... :roll:

Thanks!
euphonek
 
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Re: Invalid password error on android potential solution

Postby duteycs316 » Wed Jan 29, 2020 8:48 pm

OMG Thank You. I was beginning to stress out and I found this forum post. Everything in my digital life is managed by my ability to use Lastpass to remember my accounts.
This is such an odd procedure, but it solved my issue as well and allowed me to get Lastpass working on my new phone.

Many thanks to you for sharing your issue and work around.
duteycs316
 
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Joined: Wed Jan 29, 2020 8:45 pm

Re: Invalid password error on android potential solution

Postby wccgifts » Sun Feb 02, 2020 2:53 pm

Okay let me make sure this is correct.

1) I have had to change my masterpassword on the website.

2) i changed all is good
3) i went to my mobile phone/tablet and when i try to put in the new password it doesn't work.

4) I login with what the old password was and it works... Huh??

I think this is the same issue........ but i haven't tried changing anything yet on mobile app.

Just checking that this was what you were describing... my brain is a little toasty at the moment.
wccgifts
 
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Re: Invalid password error on android potential solution

Postby Gohan8868 » Sun Mar 08, 2020 12:26 pm

I was having the same/similar issue as everyone here until this morning.
With the 100% correct password; I could log in on any PC whether I downloaded software or the firefox/chrome extension. I could NOT log into my Galaxy S10 until this morning. 8-Mar-2020. I'm posting it here because this is where I came to find a solution to the same issues others are having. I noticed the Customer service reps don't monitor the forums and provide solutions.

What I tried that FAILED:
"Clearing data & cache" in my android settings.

"uninstalled & re-installed" the app.

A full factory reset on my phone.

I even changed my LP master password

Change login offline switch

Changed remember password switch
---------------------------------------------
SOLUTION that worked for ME:

I logged in on PC
I clicked into account settings
I clicked on the general tab
I clicked on advanced settings
I scrolled to "Password iterations"
I changed it from what I had to "100100" I saved/updated. on the PC
It didn't work immediately
I cleared the data/cache in the app settings of my andriod phone
I tried to log back in and it worked instantly.

Please let me know how this works for you guys I hope I can give my frustrating fix to you all.
Gohan8868
 
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Re: Invalid password error on android potential solution

Postby damsien » Thu Mar 19, 2020 12:48 am

It works. The whole process took me no more than five minutes. I recommend this solution! Thank you for your help Gohan8868
damsien
 
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Re: Invalid password error on android potential solution

Postby damsien » Thu Mar 19, 2020 12:55 am

It works. The whole process took me no more than 5 minutes. I recommend this solution! Thank you for your help.

Gohan8868
damsien
 
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Re: Invalid password error on android potential solution

Postby herrickinman797 » Fri Apr 10, 2020 9:06 pm

I created a dummy account on my Android device and was able to log in to the dummy account. But I still can't login to my real account on that device; I keep getting "Invalid password!" even though the same supposedly invalid password lets me log in to Lastpass on my Windows devices.
herrickinman797
 
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Joined: Sat Aug 08, 2015 2:19 pm

Re: Invalid password error on android potential solution

Postby herrickinman797 » Fri Apr 10, 2020 9:20 pm

Increasing Password Iterations worked. Wish I had known that workaround before I wasted my time uninstalling/reinstalling, powering off/on, changing master password, and resetting my device to factory defaults!
herrickinman797
 
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Joined: Sat Aug 08, 2015 2:19 pm

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