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Firefox Browser Extension Possible Resolutions for v4.31.2.3

PostPosted: Fri Aug 30, 2019 9:37 am
by Bex
Hi LP Community,

For users who are experiencing this issue. Please attempt the following below to resolve this issue:

- Go to the Firefox settings and disable, " Always use Private browsing mode." Our recent update has caused some unintentional interference with this feature on Firefox and we are currently working on a fix for this.
- For users who utilize Authentication please check your phone or email to see if you are receiving verification prompts to confirm the log in session.

If you still encounter issues then please do the following below, so our support team can record the nuances of this issue on Firefox.

- Submit a ticket and provide a screenshot or screen cast, so that our team can get a better visual of the issue present.

Submit a Ticket - ... s-lp010121

Thank you for continuing to bring these issues to our attention, so we can better our services and quality of support.