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Lastpass is not loading usernames or passwords on websites

PostPosted: Wed Aug 21, 2019 2:36 pm
by susiemcg
Hi! I have 2 employees that are unable to access websites today because the passwords are not loading. I have shared folders with hidden passwords, so they are unable to copy the passwords to paste on the sites. They are able to type or paste the usernames. How are they supposed to access the websites if the passwords do not load? This has happened to me many times in the past (including today); however, I'm the admin so can copy and paste the passwords. We have almost been locked out of some websites. Both have tried IE and Chrome. What is the issue here? Why aren't the passwords automatically loading on the websites. Even if they go to Load URL, it still doesn't bring in the passwords. Help! Thanks!