Partner's account appear to be compromised

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Partner's account appear to be compromised

Postby zabius » Wed Aug 21, 2019 9:20 am

My wife and I have our own LastPass accounts (not part of the LastPass Families) - recently we logged into her account fine from a desktop machine, however using the same password this seemingly no-longer works, we cannot perform a password reset - however I am a trusted person on her LastPass so I do have access to all of her passwords.

How do I request her account to destroyed - and allow her to start again with a brand new LastPass vault that is totally blank?
zabius
 
Posts: 1
Joined: Wed Aug 21, 2019 9:17 am

Re: Partner's account appear to be compromised

Postby Bex » Wed Aug 21, 2019 4:40 pm

Hi,

Sorry to hear that your partner recently had this experience. To have them secure their account please have them follow the steps provided in the article below.

Secure Compromised Account - https://support.logmeininc.com/lastpass ... d-lp070012

-Bex
Bex
Site Admin
 
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Joined: Tue May 07, 2019 3:17 pm


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