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How to get support?

PostPosted: Tue Aug 13, 2019 2:27 pm
by scottdky
The support page for LastPass doesn't provide any way to get support. How can I get e-mail support?

Re: How to get support?

PostPosted: Tue Aug 13, 2019 2:33 pm
by jpenny84
On their support page, simply type the word "contact" in the "type your question here" field. You will see an article result with relevant instructions.

https://support.logmeininc.com/lastpass

Re: How to get support?

PostPosted: Wed Aug 14, 2019 9:12 am
by smk1991
I have the same question. I do not see the "type your question here" field. The text at the top of the page says:

Hi! We are here to help you.
Type your question here, or browse topics below to view answers or reach a support agent.[/quote][/quote][/quote]

However, there is no field for entering text.

Re: How to get support?

PostPosted: Wed Aug 14, 2019 10:12 am
by jpenny84
smk1991 Wrote:I have the same question. I do not see the "type your question here" field. The text at the top of the page says:

Hi! We are here to help you.
Type your question here, or browse topics below to view answers or reach a support agent.

However, there is no field for entering text.


Then click the getting started square and select account FAQs on the left hand column below it.

Re: How to get support?

PostPosted: Wed Aug 14, 2019 1:27 pm
by scottdky
That is the same thing I am seeing. There is no way to type your question - no input field.

Re: How to get support?

PostPosted: Wed Aug 14, 2019 3:55 pm
by jpenny84
scottdky Wrote:That is the same thing I am seeing. There is no way to type your question - no input field.


Every article on that support portal has a contact support link at the bottom.

Re: How to get support?

PostPosted: Wed Aug 14, 2019 5:35 pm
by scottdky
Okay, I found out why the field does not show up. I used privacy badger to block trackers. The offending tracker is this site (ogmeinsupport.nanorep.co) which wants to set a cookie. I really despise websites that require tracking cookies in order to work. Please correct this problem. I am really tempted to switch to another password manager.