How to submit support ticket?

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How to submit support ticket?

Postby VANJ » Mon Aug 12, 2019 9:17 am

How can I submit a support ticket? All attempts to google and click various links from the Vault and browser extension simply end up on https://support.logmeininc.com/lastpass with no further instructions on how to actually contact support or review previously submitted tickets.

What am I missing?

Thanks
VANJ
 
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Re: How to submit support ticket?

Postby jpenny84 » Mon Aug 12, 2019 10:24 am

jpenny84
 
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Re: How to submit support ticket?

Postby VANJ » Mon Aug 12, 2019 10:51 am

jpenny84 Wrote:https://support.logmeininc.com/lastpass/help/how-do-i-contact-customer-support-for-lastpass-lp010121


OK thanks. One more question - before Lastpass was taken over by LogMeIn, I remember lastpass dot com /my.php used to show a list of all my previous tickets so I could review them. Where's that located now?
VANJ
 
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Re: How to submit support ticket?

Postby Bex » Tue Aug 13, 2019 9:56 am

VANJ Wrote:
jpenny84 Wrote:https://support.logmeininc.com/lastpass/help/how-do-i-contact-customer-support-for-lastpass-lp010121


OK thanks. One more question - before Lastpass was taken over by LogMeIn, I remember lastpass dot com /my.php used to show a list of all my previous tickets so I could review them. Where's that located now?


Hi,

With the new support ticket system, you will be able to keep track of them via the email domain that is connected to your account.

hope this helps.

-Bex
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