lost info and special characters post master password change

Have questions about LastPass, or having problems using it? Ask for help here!

Moderators: admin, anatoly_LP, chantieLP, Israel, JoeSiegrist, robyn

lost info and special characters post master password change

Postby absolutions » Thu Aug 08, 2019 1:52 pm

After I changed the master password, the vault shows incomplete and special characters throughout. I sent a tech request and the next day received a link to a supposed fix that included "refresh sites" under more options/advanced but that choice doesn't exist then it suggested clearing local cache under account options again .... doesn't exist in my vault. finally it suggested reverting to old password which I completed but still no joy. Can anyone help please? Sorry a little frustrated but paid for premium service and it doesn't really feel like it. Please advise. Thanks in advance.
absolutions
 
Posts: 1
Joined: Thu Aug 08, 2019 1:40 pm

Return to General Support & Troubleshooting

Who is online

Users browsing this forum: Google Feedfetcher, rj486 and 63 guests