LP blocks all Internet access

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LP blocks all Internet access

Postby js873983 » Wed Aug 07, 2019 3:18 pm

Firefox 68.0
LastPass Version: 4.29.0 (Firefox add-on)
OS: Linux and fully up to date
Problem started several months ago and continues. It affects my desktop computer and all my laptops.

The problem:
I open Firefox and it cannot connect to the Internet at all. All traffic is blocked.

Expected behavior:
Firefox connects to the Internet when a working Internet connection is available (as is the case during the problem I'm reporting).

Workaround:
Uninstall the Firefox LastPass add-on. Restart Firefox. All is OK.

I can reinstall LastPass add-on now, and all is still OK until I close Firefox and reopen it (usually the next day). About 50% of the time, I have to repeat the ritual of uninstalling LP. This means I am forced to go through this ritual 3-4 times each week, and this has been happening for months.

I tried creating a new Firefox profile, but the problem happens there too.

Reinstalling LP for Firefox is not too difficult, but I also have to reset my extension preferences. In case it is relevant,
here are my prefernces

> Security
> Check: Automatically Log out when all browsers are closed > Notifications
> General:
> Check: Open extension pages in dialogs
> Advanced
> UNcheck: Automatically login to sites if time since last login
> UNcheck: Share login state between other browsers
> UNcheck: Save a disabled One Time Password locally for Account Recovery


I have been a paying LastPass user for more than 10 years.
js873983
 
Posts: 7
Joined: Wed Aug 07, 2019 2:54 pm

Re: LP blocks all Internet access

Postby Bex » Wed Aug 07, 2019 3:48 pm

Hi,

Thank you for bringing this to our attention! To get a better understanding of the issue taking place, can you please submit a ticket using the link below, include a screencast of the issue taking place and follow up here with the ticket number so I can forward it to my support team to review?

support ticket - https://support.logmeininc.com/lastpass ... s-lp010121

look forward to your reply.

-Bex
Bex
Site Admin
 
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Re: LP blocks all Internet access

Postby js873983 » Wed Aug 14, 2019 4:44 pm

I'm not sure how to submit a ticket. The link you provided is the one I followed that ended up here. There is no straight-forward, direct way to submit a support ticket, at least not that I see. It's frustrating. I'm feeling ready to leave LP after so many years of loyalty.
js873983
 
Posts: 7
Joined: Wed Aug 07, 2019 2:54 pm

Re: LP blocks all Internet access

Postby js873983 » Wed Aug 14, 2019 4:57 pm

OK, it is Case: 11654383
Getting support is way too hard.
js873983
 
Posts: 7
Joined: Wed Aug 07, 2019 2:54 pm

Re: LP blocks all Internet access

Postby js873983 » Sun Aug 18, 2019 6:02 pm

I have not gotten any support on this issue yet.
js873983
 
Posts: 7
Joined: Wed Aug 07, 2019 2:54 pm

Re: LP blocks all Internet access

Postby js873983 » Tue Aug 20, 2019 9:06 pm

Still no reply.
js873983
 
Posts: 7
Joined: Wed Aug 07, 2019 2:54 pm

Re: LP blocks all Internet access

Postby jpenny84 » Tue Aug 20, 2019 9:36 pm

js873983 Wrote:Still no reply.


If you are absolutely sure that you didn't get a response via email, reply to the ticket confirmation message and request a status update.
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Re: LP blocks all Internet access

Postby charlie771 » Wed Aug 21, 2019 4:05 am

Did you get this fixed? Its a really strange issue. it blocked all internet access, regardless of it the site was in the last pass vault or not?
I don't remember seeing any toolbar generate this similar issue in FF so its interesting.

https://support.logmeininc.com/lastpass/help/how-do-i-contact-customer-support-for-lastpass-lp010121

The link to the topic above i think is private so we cant see the result. Should we be able to see your support ticket or not?
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Re: LP blocks all Internet access

Postby js873983 » Wed Aug 21, 2019 1:50 pm

No, this issue is not fixed.

> regardless of it the site was in the last pass vault or not?
Correct. All sites are blocked (whether in the vault or not).

> Should we be able to see your support ticket or not?
I don't understand the question.
js873983
 
Posts: 7
Joined: Wed Aug 07, 2019 2:54 pm

Re: LP blocks all Internet access

Postby js873983 » Mon Sep 09, 2019 10:12 pm

I never received a solution for this ongoing issue. Support has been terrible.
js873983
 
Posts: 7
Joined: Wed Aug 07, 2019 2:54 pm


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