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ERROR: No private key. Cannot decrypt Pending Shares.

PostPosted: Fri Jul 05, 2019 2:09 am
by semanticway307
My client just sent 3 invitations to me to share her passwords. When I try to accept them, I get this message: "ERROR: No private key. Cannot decrypt Pending Shares."
Please help me to solve that.

Thanks

Re: ERROR: No private key. Cannot decrypt Pending Shares.

PostPosted: Wed Jul 10, 2019 6:47 am
by semanticway307
I need help for solve that issue.

Re: ERROR: No private key. Cannot decrypt Pending Shares.

PostPosted: Wed Jul 10, 2019 11:36 am
by darien399
Did you ever hear anything? We are Enterprise customers and are being plagued by this issue. I can wait another day and if I don't get an answer I'm moving on....

Re: ERROR: No private key. Cannot decrypt Pending Shares.

PostPosted: Wed Jul 10, 2019 12:26 pm
by jpenny84
darien399 Wrote:Did you ever hear anything? We are Enterprise customers and are being plagued by this issue. I can wait another day and if I don't get an answer I'm moving on....


As Enterprise customers, there should be a phone number to call in the support section of your admin console.

Re: ERROR: No private key. Cannot decrypt Pending Shares.

PostPosted: Thu Jul 11, 2019 2:40 pm
by semanticway307
jpenny84 Wrote:As Enterprise customers, there should be a phone number to call in the support section of your admin console.


I am not Enterprise customers. Can you help me for solve this issue?

Re: ERROR: No private key. Cannot decrypt Pending Shares.

PostPosted: Thu Jul 11, 2019 3:19 pm
by jpenny84
semanticway307 Wrote:
jpenny84 Wrote:As Enterprise customers, there should be a phone number to call in the support section of your admin console.


I am not Enterprise customers. Can you help me for solve this issue?


I don't work for LastPass. The best I can do is provide a link to a knowledgebase article on the message:

https://support.logmeininc.com/lastpass ... e-lp010147

Re: ERROR: No private key. Cannot decrypt Pending Shares.

PostPosted: Sat Jul 13, 2019 6:21 am
by semanticway307
jpenny84 Wrote:I don't work for LastPass. The best I can do is provide a link to a knowledgebase article on the message:

https://support.logmeininc.com/lastpass ... e-lp010147



Thanks for your help, I see this instruction but not solve my issue with this instruction. If you have another way, please late me know.

Re: ERROR: No private key. Cannot decrypt Pending Shares.

PostPosted: Mon Jul 15, 2019 2:39 pm
by tammyh
I, too, am having the same problem. I have searched everywhere and tried everything in the suggested link here. Just wondering if anyone has found a resolve. I submitted a ticket but need to get to my client's request asap.

Re: ERROR: No private key. Cannot decrypt Pending Shares.

PostPosted: Tue Jul 16, 2019 6:29 pm
by walkandtalk
I ran into the same issue and logged into my Vault in Incognito Mode in Google Chrome. It then didn't give me an error when I went to shared passwords and I saved it and then went back to my normal tab and the information was there. Hope this helps!

Re: ERROR: No private key. Cannot decrypt Pending Shares.

PostPosted: Tue Jul 16, 2019 6:30 pm
by walkandtalk
I ran into the same issue and logged into my Vault in Incognito Mode in Google Chrome. It then didn't give me an error when I went to shared passwords and I saved it and then went back to my normal tab and the information was there. Hope this helps!