Can't log into Android app

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Re: Can't log into Android app

Postby axegrinder3919 » Thu Aug 15, 2019 1:26 pm

I have the same problem. I have been using Lastpass on my Windows laptop, so I installed the Android app on my phone. I tried enabling Multifactor Authentication, hoping that it would allow a code to be sent to my phone, but every time I was asked to input my master password, it told me it was wrong when it was correct (I tried entering it several times!). I went through all the account settings but could not find anything I could change.
It took me some time to learn to use Lastpass on the laptop, but for Android the app seems useless. I will have to look for an alternative App if Lastpass can not offer a solution.
Posts: 1
Joined: Thu Aug 15, 2019 12:45 pm

Re: Can't log into Android app

Postby kikodawg11896 » Sun Aug 18, 2019 1:44 pm

In the Same Boat and it is sinking as far as I am concerned. There are alternatives and since Last Pass ain't fixing the problem, I'm looking elsewhere.
Posts: 1
Joined: Fri Dec 04, 2015 4:34 am

Re: Can't log into Android app

Postby sjt675 » Mon Aug 19, 2019 11:53 am

I've just had the same problem with a new Moto phone. I've temporarily disabled the Mobile Device Access Restriction under the Account Settings interface in the chrome extension and I can now use my phone. I'll try turning the restriction back on again after it is fixed.
Posts: 1
Joined: Mon Aug 19, 2019 11:51 am

Re: Can't log into Android app

Postby notorious » Mon Aug 19, 2019 10:57 pm

Having the same problem here too. It use to be straight forward, I try to login with phone then got blocked then received email, click link on email then mobile UUID added. Now I don't receive any email, tested sending email from Lastpass and it's working. The only difference I can see is when it works I was using Android Nougat, it didn't work now when I'm using Android Pie
Posts: 1
Joined: Mon Aug 19, 2019 10:40 pm

Re: Can't log into Android app

Postby lostineb » Fri Aug 30, 2019 3:19 pm

I have exact same issue. Won't work on new Pixel 3A XL. Can't access support to help. Is only solution to ditch LastPass for other service?
Posts: 1
Joined: Fri Jan 01, 2016 2:40 pm

Re: Can't log into Android app

Postby jonathanHaase » Mon Sep 09, 2019 8:32 pm

If you have mobile restrictions turned on you have to go in and disable mobile restrictions, then log on from your new mobile device, then turn mobile restrictions back on.
Posts: 1
Joined: Mon Sep 09, 2019 8:31 pm

Re: Can't log into Android app

Postby Haircut101 » Thu Sep 12, 2019 4:44 am

FIX ON ITS WAY I have chased and chased Support and been given a number of things to try and resolve this. Eventually after weeks of it not working a support engine finally stated that there will be a fix in the next release of the Android App. 2 weeks later still not released. Formally complained to my Account manager and the next day got a call and email to state the version release for the Android App v4.11 is being released starting today and expected complete release by end next week
Posts: 4
Joined: Tue Jul 09, 2019 9:01 am

Re: Can't log into Android app

Postby t3ster » Tue Sep 17, 2019 6:06 pm

Has the new version that should resolve this issue been rolled out?
I still have problems logging in (android 9).
Posts: 1
Joined: Tue Sep 17, 2019 6:04 pm

Re: Can't log into Android app

Postby grecian9797 » Sat Nov 16, 2019 5:48 pm

Hi everyone. Had this very same problem. Been bugging me for months.

I've just emptied the cache and storage on the phone... it now seems to be working again.
Posts: 1
Joined: Sat Nov 16, 2019 5:45 pm

Re: Can't log into Android app

Postby Susan21 » Sun Nov 17, 2019 11:19 am

I save my Showbox password on Lastpass and i totally forgot it because i saved it in a hurry, but for some reason my lastpass didnt get ahold of it. This is confusing me.
Posts: 1
Joined: Sun Nov 17, 2019 11:10 am


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