I have an ongoing issue with password syncing on a teams account with ~30 users. There are multiple shared folders in the account and for every user, if a shared password is updated it is immediately reflected on the system that made the change. However, for every other user the login still shows the old password as the autofill option.
This would seem to indicate an update delay which would kind of make sense (maybe it needs a few min), BUT if the user having the issue views the password history the new password is shown there immediately.
The environment is a mix of iOS, macOS and Android with a mix of Browser plugins (Chrome and Safari), LastPass app for mobile and the desktop app for Mac and this behavior is reflected across all variations. Restarting the computer does not have an affect, signing out and back in does not resolve. It seems that after several hours to a day the autofill password will finally reflect the new password as current.
I have reached out to Support directly regarding this issue and this has been the order of methodology so far:
1. Recommended I have the user sign out, clear the cache for the browser plugin and sign back into their account - Sure, had multiple users do so with no change.
2. Asked if the user is seeing the correct password by logging into the LastPass portal directly via a web browser - Yes correct password is shown as current.
3. Recommended the users reinstall the browser plugin - Hmm not sure how the browser plugin would affect the phones mobile app or macOS desktop app, asked for clarification on this and the next solution and have not received further responses.
We're now on day 3 without an update so I thought posting up here on the forums might generate some movement. Has anyone else run into this and found a solution?