Sharing secure notes

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Sharing secure notes

Postby fabio59 » Tue Apr 30, 2019 7:52 am

Hello everyone,

I have some secure notes shared with another person, and one thing that we have notice is that, after the note has been shared, all the changes made in each of those notes, doesnt change in the other person or side.

Its a 'normal' behaviour or I have made something wrong when I was sharing those notes?

Thanks in advance!
fabio59
 
Posts: 7
Joined: Mon Jan 08, 2018 7:58 am

Re: Sharing secure notes

Postby FlyingHawk » Tue Apr 30, 2019 11:33 am

Shared items only sync if both accounts are premium or above.
FlyingHawk
 
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Re: Sharing secure notes

Postby fabio59 » Fri May 03, 2019 5:42 am

ah ok, thank you for the help FlyingHawk.
fabio59
 
Posts: 7
Joined: Mon Jan 08, 2018 7:58 am

Re: Sharing secure notes

Postby fabio59 » Wed May 22, 2019 9:42 am

FlyingHawk Wrote:Shared items only sync if both accounts are premium or above.


I have bought 2 licences for me and the other one, and still all shared items doesnt sync. I have even created a new shared but still nothing have changed.
fabio59
 
Posts: 7
Joined: Mon Jan 08, 2018 7:58 am

Re: Sharing secure notes

Postby FlyingHawk » Wed May 22, 2019 8:39 pm

Have you tried "refresh sites" on both accounts?
By default, your vault is only refreshed every 15 mins, so it's expected that changes would take longer than that to sync, unless you manually refresh.
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Re: Sharing secure notes

Postby fabio59 » Thu May 23, 2019 5:24 am

Thanks for the help FlyingHawk.

I have refreshed both websites, wait more then a hour, and still nothing ...

This is the note that I have shared with that user, before was shared there was this context in note body:

"teste

teste1"

after share it, and the other user accept that share, I add "teste2":

http://prntscr.com/ns9q3q

the "teste2" was missing from that user, and then that user add a new context "teste3":

http://prntscr.com/ns9rdu

and also there was no changes on my side.

am I doing anything wrong or is something missing here!?

The procedure that I have made was just share the note like:

http://prntscr.com/ns9sqw
fabio59
 
Posts: 7
Joined: Mon Jan 08, 2018 7:58 am

Re: Sharing secure notes

Postby jmee06 » Wed Aug 21, 2019 4:45 pm

I have talked to customer service on this and was told that the sync broke in one of the updates and it was planned to be fixed in a future update. I followed up a month or so ago and they said it hadn't been fixed and didn't sound like they were going to fix it.
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