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Webroot to LastPass all passwords gone!!!!!!!!

PostPosted: Sun Apr 14, 2019 8:07 am
by LastChance866
My passwords are gone. I am on day 4 with no passwords and there is not a phone number where you can contact anyone at LastPass. I logged a ticket and it has been "Pending" for 4 days now. Are they gone forever and they just won't tell me? How could I have been so stupid to put my blind faith in a company.

Day 7 still no passwords

PostPosted: Wed Apr 17, 2019 10:15 am
by LastChance866
Webroot to LastPass all passwords gone!!!!!!!!, 7 days no response from customer support. Did you loose my passwords?

Is there anybody out there?

PostPosted: Wed Apr 17, 2019 10:19 am
by LastChance866
I created a ticket on 4/10 that my passwords are missing and I am now on day 7 without my passwords and my ticket status is pending. I've been using WR/LastPass for around 10 years and I put my blind faith and trust in them and this is how I am repaid.

Re: Webroot to LastPass all passwords gone!!!!!!!!

PostPosted: Wed Apr 17, 2019 10:26 am
by BrianLayman
Here's their number as listed on their site. I found it through Google:
LastPass representatives are happy to address questions or comments, which can be directed to 1-800-830-6680 (Monday - Friday, 8am to 6pm MST),

Hope it helps!

Re: Webroot to LastPass all passwords gone!!!!!!!!

PostPosted: Wed Apr 17, 2019 10:30 am
by LastChance866
Doesn't work, you get a recording to visit help.lastpass.com to create a support ticket.

Re: Webroot to LastPass all passwords gone!!!!!!!!

PostPosted: Wed Apr 17, 2019 10:43 am
by LastChance866
Day 7 still no passwords.

Re: Webroot to LastPass all passwords gone!!!!!!!!

PostPosted: Fri Apr 19, 2019 11:13 am
by LastChance866
Day 8 finally have my passwords.Yikes! Glad it wasn't anything important.

Re: Webroot to LastPass all passwords gone!!!!!!!!

PostPosted: Tue Apr 23, 2019 10:46 am
by BrianLayman
LastChance866 Wrote:Doesn't work, you get a recording to visit help.lastpass.com to create a support ticket.


Ack, that sucks.. Thought I gave you a lead.

Re: Webroot to LastPass all passwords gone!!!!!!!!

PostPosted: Tue Apr 23, 2019 10:46 am
by BrianLayman
LastChance866 Wrote:Day 8 finally have my passwords.Yikes! Glad it wasn't anything important.

I'm actually surprised. I figured you were sunk..